Madison Kirkpatrick
Eastpointe,MI
Summary
An Assistant General manager with a comprehensive understanding of product knowledge and menu management. Demonstrates exceptional skills in balancing supply and demand, facilitating back prep, and placing stock orders. Proven ability to handle cash and weekly deposits efficiently. Proficient in training team members to ensure accuracy and success within the workplace. Exhibits excellent customer service skills, adept at handling escalated concerns or complaints. Maintains effective communication with the General Manager, providing regular updates on departmental and organizational performance.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Beyond Juicery + Eatery
Grosse Pointe Woods, MI
12.2022 - 12.2023
- Monitored inventory levels and placed orders for new stock weekly.
- Communicated and collaborated with the General Manager with overseeing daily operations of the eatery, including staff scheduling, inventory management, sales, and quality control.
- Develop and implement a training program for employees on food safety and sanitation standards to ensure and maintain a safe and hygienic environment for customers and staff.
Assistant Manager
Beyond Juicery + Eatery
Grosse Pointe Woods, MI
12.2021 - 12.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Keyholder responsible for opening and closing the store.
- Handled Cash deposits.
- Resolved customer and employee issues in a timely manner.
Barista
Beyond Juicery + Eatery
Grosse Pointe Woods, MI
07.2020 - 12.2021
- Develop and maintain an in-depth knowledge of the company's products and menu to provide accurate information to customers and make recommendations based on their preferences and dietary restrictions.
- Create and maintain a welcoming and friendly atmosphere for customers by providing great customer service, engaging in polite conversation, and keeping a clean and organized workspace.
- Participate in training sessions to stay updated on new products, menu changes, and company policies.
Education
High School Diploma -
Eastpointe High School
Eastpointe, MI05-2020
Skills
- Workflow coordination
- Leadership
- Quality control
- Cash handling
- Time management
- Food safety
- Customer satisfaction
- Effective communication
- Operations management
REFERENCES
Dylan Graham - General Manager (734) 945-9766 / Dtgraham02@gmail.com
Timeline
Assistant General Manager
Beyond Juicery + Eatery
12.2022 - 12.2023
Assistant Manager
Beyond Juicery + Eatery
12.2021 - 12.2022
Barista
Beyond Juicery + Eatery
07.2020 - 12.2021
High School Diploma -
Eastpointe High School
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