Madison Klaiss
Yorktown,Virginia
Summary
Friendly and dependable professional with experience in pet care, customer service, and front desk operations. Skilled at handling client communications, booking appointments, managing check-ins, and creating a welcoming environment for both pets and their owners. Hands-on experience caring for a wide range of animals, including dogs, cats, and farm animals, with a focus on safety, comfort, and compassion. Strong multitasker with a calm, professional demeanor and a genuine passion for animals.
Overview
6
6
years of professional experience
Work History
Pet/farm Sitter
Madison’s Critter Care
Yorktown, VA
01.2022 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Gave medication to pets following guidelines from owners.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
Farm Hand
Fresh Start Farm
Gloucester, Virginia
01.2020 - Current
- Developed strong relationships with clients, leading to repeat business
- Administered medications and managed special dietary needs effectively
- Maintained a clean and safe environment for pets at all times
- Trained pets in basic commands, enhancing their behavior and obedience
- Provided exceptional care for pets, ensuring their happiness and safety
CASHIER
Chipotle Mexican Grille
Gloucester, Virginia
10.2022 - 04.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided efficient and courteous service to customers
- Assisted with training and mentoring new team members
- Delivered exceptional customer service at all points of contact
- Greeted and informed customers of products, fostering positive store experiences
CUSTOMER SERVICE ASSOCIATE
WaWa
Gloucester, Virginia
06.2024 - 02.2025
- Trained new associates, improving team performance and efficiency
- Maintained a positive attitude, fostering a welcoming environment
- Processed transactions efficiently, enhancing customer satisfaction
- Resolved customer inquiries swiftly, fostering loyalty and repeat business
- Received positive feedback from customers, enhancing store reputation
Customer Service Representative
Peninsula Heating and Air
Gloucester, VA
02.2025 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Gloucester High School
Gloucester, Virginia06-2023
Skills
- Patience and Empathy
- Multitasking Capabilities
- Upselling Techniques
- Teamwork and Collaboration
- Telephone Etiquette
- Work Ethic and Integrity
- Customer Service Excellence
- Cash Handling Expertise
- Decision Making Aptitude
- Pet feeding
- Client communication
- Regular availability
References
Reference available upon request
Timeline
Customer Service Representative
Peninsula Heating and Air
02.2025 - 09.2025
CUSTOMER SERVICE ASSOCIATE
WaWa
06.2024 - 02.2025
CASHIER
Chipotle Mexican Grille
10.2022 - 04.2024
Pet/farm Sitter
Madison’s Critter Care
01.2022 - Current
Farm Hand
Fresh Start Farm
01.2020 - Current
High School Diploma -
Gloucester High School