Madison Kleiman

• Sales and Guest Experience

- Consistently met and exceeded sales goals while ensuring an exceptional guest experience.
- Retained comprehensive menu knowledge to provide personalized recommendations based on guests' tastes.
- Delivered outstanding service by anticipating and promptly addressing guests' needs.

• Event Coordination
  - Coordinated and executed events, successfully creating opportunities for future events.
  - Worked closely with clients to tailor events to their specifications, ensuring satisfaction and repeat
  business.
• Operational Management - Managed closing duties, including restocking supplies, reconciling cash drawers, and performing inventory checks.
  - Maintained high standards of cleanliness and organization throughout the restaurant.
  Team Leadership and Training
  - Trained new servers to meet and exceed corporate standards of service and professionalism.
  - Led, motivated, and supervised a team of servers and kitchen staff, fostering a collaborative and efficient work environment.
• Ambiance and Atmosphere
  - Curated and maintained the desired ambiance in accordance with corporate guidelines.
  - Ensured that the restaurant's atmosphere reflected the brand's high standards and appealed to clientele.
  Customer Relations - Actively engaged with guests to gather feedback and ensure their dining experience was memorable.
  - Implemented customer service improvements based on feedback to enhance guest satisfaction.
  Financial Oversight - Monitored daily financial transactions, ensuring accurate cash handling and reporting.
  - Assisted in budgeting and financial planning to optimize profitability and cost management.