Madison Knight
Summary
Enterprising Managing Partner with 9 years of experience in the restaurant industry. Successful at monitoring financials and day-to-day kitchen functions. Committed to cutting waste while increasing profits and close supervision of an excellent staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Managing Partner
Food Coma Food Truck
10.2019 - Current
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
Kitchen Director
Chick-fil-A
06.2018 - 10.2022
- Improved kitchen efficiency by implementing standardized recipes and optimizing workflow processes.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Enhanced employee morale through regular team-building activities and open communication channels.
- Developed comprehensive training programs for new hires, ensuring consistent quality across all kitchen staff members.
- Ensured compliance with health department regulations through thorough inspections and staff training on sanitation practices.
- Managed budget effectively by reviewing financial statements regularly and making appropriate adjustments to control costs.
- Collaborated with front-of-house management to optimize overall restaurant operations and provide exceptional guest experiences.
- Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
Customer Service Representative
DISH
01.2018 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Lead
Lowes Home Improvement
08.2017 - 09.2018
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
Education
Associate of Applied Science - Veterinary Medicine (Pre-Veterinarian)
Penn Foster College
Scottsdale, AZ06.2027
High School Diploma -
Harlingen High School
Harlingen, TX06.2016
Skills
- Kitchen Sanitation Master
- Food Safety Expertise
- Payroll Understanding
- Forecasting
- Strategic Planning
- Basic Food Preparation Master
- Operations Management
- Foodservice Management Professional
- Team Building
- Brand Management
- Leadership Development
- Quality Assurance
- Process Improvement
Accomplishments
- Customer Relations - Earned highest marks and 'Tuned-in to You' award at DISH for customer satisfaction, company-wide.
Certification
Managerial Food Handlers Certification
TABC Certification
Timeline
Managing Partner
Food Coma Food Truck
10.2019 - Current
Kitchen Director
Chick-fil-A
06.2018 - 10.2022
Customer Service Representative
DISH
01.2018 - 06.2019
Customer Service Lead
Lowes Home Improvement
08.2017 - 09.2018
Associate of Applied Science - Veterinary Medicine (Pre-Veterinarian)
Penn Foster College
High School Diploma -
Harlingen High School
Managerial Food Handlers Certification
TABC Certification
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