Summary
Overview
Work History
Education
Skills
Timeline
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Madison Knudsen

Madison,GA

Summary

Dynamic Shop Manager with a go-getter attitude, driving client satisfaction through personalized styling and effective inventory management. Proven ability to enhance team performance and exceed sales goals, leveraging strong communication skills and creative thinking to foster relationships and optimize operations in fast-paced environments. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Shop Manager

Aisle & Veil
11.2022 - 09.2025
  • Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained and mentored staff on best practices for customer service and product knowledge.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed training programs for new employees, enhancing team performance and productivity.
  • Styled bridal gowns to enhance client confidence and satisfaction during fittings.
  • Managed fitting appointments, ensuring timely service and optimal client experience.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
  • Analyzed social media metrics to optimize content performance and audience targeting.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.

Sales Director

Waiting On Martha, Inc.
09.2020 - 09.2022
  • Led two store fronts along with our ecommerce, customer service, & fulfillment teams. Impacting sales by a 40 point growth in 3 months.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Hired, trained and retained high quality team members.
  • Practiced suggestive selling, offering guests complimentary items to maximize sales.
  • Led change efforts within store, conforming to shifting demands and timelines.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Held responsibility for both profits and losses of business.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Exceeded sales goals through effective time management and resource allocations.
  • Mentored and trained sales team members, enhancing overall performance and productivity.

Assistant & Event Production

Be Still Ministries
06.2018 - 05.2022
  • Facilities weekend gatherings for healing and comfort of widows.
  • Curated impactful gifts of comfort, value, and meaning for each widow and volunteer.
  • Coordinated with participating vendors during event planning
  • Assisted in coordination of transportation logistics.
  • Assisted team in whatever capacity is needed.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Planned and instituted social media marketing plan for Never Alone Widows.
  • Selected and ordered décor and event materials.

Manager

Anthropologie
06.2013 - 09.2020
  • Leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture and initiative
  • Supports Store Brand Leader in recruiting, hiring, and retaining top talent to build a bench for the store; while taking responsibility for own development and professional growth
  • Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
  • Stays current and responds to interoffice communication while ensuring important Company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging through daily touchpoints with the team
  • Senior Customer associate from '14-'16

Assistant Artist Collaborations Manager

Anthropologie
09.2016 - 05.2017
  • Responsible for scouting, recruiting, and on-boarding artistic talent and corporate partners to deliver unique product collections
  • Maintain relationships between artists and any administrative needs (invoices, agreements, wire transfers, logos, approvals on products
  • Manages departmental tasks such as creating and updating seasonal packs, sample management, running reports, filing and logging

Education

Marketing

Georgia State University
Atlanta, GA

Skills

  • Energetic
  • Caring
  • Go-getter attitude
  • Builds relationships naturally
  • Exhibits clear written and verbal communication skills
  • Thrives in fast-paced and rapidly evolving environment
  • Ability to prioritize projects and multi-task
  • Detail oriented
  • Creative thinker
  • Strong knowledge in Word, Excel, & Outlook
  • Event planner and coordinator

Timeline

Shop Manager

Aisle & Veil
11.2022 - 09.2025

Sales Director

Waiting On Martha, Inc.
09.2020 - 09.2022

Assistant & Event Production

Be Still Ministries
06.2018 - 05.2022

Assistant Artist Collaborations Manager

Anthropologie
09.2016 - 05.2017

Manager

Anthropologie
06.2013 - 09.2020

Marketing

Georgia State University

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