Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Madison Kolenich

Chatham,IL

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Deli Clerk

Meijer
10.2017 - 02.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

Auburn High School, Auburn, IL, US
Auburn, IL
05.2018

Skills

  • Conflict Resolution Techniques
  • Training and Mentoring
  • Safety Understanding
  • Schedule Management
  • Customer-Oriented
  • Inventory Control
  • Cash Handling Expertise
  • Workplace Safety

Section name

I have been babysitting in my free time since I was 15. The age of the children ranges from being months old all the way to middle school. 

Timeline

Shift Supervisor

Starbucks
08.2020 - Current

Deli Clerk

Meijer
10.2017 - 02.2021

High School Diploma -

Auburn High School, Auburn, IL, US

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Madison Kolenich