Madison Konen
Fort Worth,TX
Summary
Graduating senior at Texas A&M University with a Bachelor of Science in Psychology, specializing in pre-nursing. Committed to obtaining a registered nurse license and a Bachelor of Science in Nursing. Demonstrated expertise in crisis intervention and patient advocacy, enhancing mental health awareness through effective communication and event planning. Proficient in medical terminology and organizational skills, fostering a supportive environment for student success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Peer Counselor
Texas A&M University
College Station, USA
02.2025 - 12.2025
- Engaged with students to provide compassionate and professional communication, utilizing protocol and critical thinking to address concerns.
- Facilitated connections between students and peers through informed referrals based on discussions.
- Demonstrate responsibility and clear judgement in high stress and immediate response situations.
- Participated in and designed mental health campus outreach events to promote awareness and support.
- Completed mandatory reporting in compliance with Texas A&M University policies.
- Aggie Peer Connect Mentor-College Station, TX
Assistant
Polo Club Management, INC.
- Supported landlord in management and organization by completing and filing close-out documents, organizing service requests, and facilitating communication among employees.
- Supported daily operations by coordinating schedules and managing appointments.
- Assisted team members with administrative tasks and office organization.
- Managed incoming communications and directed inquiries to appropriate personnel.
Waitress and Bartender
Fort Worth Boat Club
- Waited tables, made drinks, followed orders, and met special customer demands, ensuring smooth floor operations and customer satisfaction.
- Prioritized customer interaction and satisfaction to enhance the shift experience.
- Provided excellent customer service to members and guests at the boat club.
- Took and processed food and drink orders efficiently during peak hours.
- Maintained cleanliness and organization of dining areas and service stations.
Lead Hostess
Taste of Italy
- Seated guests, organized dining experiences, and delegated co-worker tasks, enhancing customer satisfaction.
- Managed shift turnover and collaborated with restaurant owner on employee scheduling.
- Welcomed guests and managed seating arrangements efficiently.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained new hostesses on customer service standards and procedures.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TXSkills
- Peer support outreach
- Crisis intervention
- Crisis intervention techniques
- Suicide prevention
- Behavioral support
- Sexual assault support
- Recovery support
- Patient interaction
- Patient service
- Referral coordination
- Program coordination
- Health service training
- Medical terminology
- HIPAA
- Anatomy knowledge
- Mental health awareness
- Customer service
- Communication skills
- Professional judgment
- Boundary setting
- Problem solving
- Peer interaction experience
- Nutritional guidance
- Nutritional guidance
Certification
- CPR Certification
- Driver's License
Languages
English
Affiliations
TAMU Pre-Med Society
Timeline
Peer Counselor
Texas A&M University
02.2025 - 12.2025
Assistant
Polo Club Management, INC.
Waitress and Bartender
Fort Worth Boat Club
Lead Hostess
Taste of Italy
Bachelor of Science - Psychology
Texas A&M University