Madison Kopp
Spokane Valley,WA
Summary
Motivated professional eager to join the loan servicing team and contribute meaningfully. Previous experience in financial services, combined with strong skills in customer relations and problem-solving, I feel would provide a solid foundation for success in this role. Committed to delivering exceptional service and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Recovery Specialist
Horizon Credit Union
01.2025 - Current
- Assist members with account inquiries and recovery processes.
- Utilized recovery software to track and manage member accounts efficiently.
- Maintained accurate records of member interactions and account statuses.
- Collect payments over the phone, establish repayment plans, worked with members going through hardships to get them back on track.
- Ran the CDR report and was responsible for the OD accounts prepping for charge off.
- Currently manage the missed accounts report and delegate accounts to other team members for processing to keep them in our queue’s.
Financial Service Officer
Idaho Central Credit Union
01.2023 - 01.2025
- Built and maintained member relationships.
- Opened accounts and originated loans from secured Visa’s to HELOC’s.
- Always ensured compliance and regulation standards and stayed up to date on all products and procedures.
- Handled deceased accounts until the account was closed or owner roles were changed.
- Interview members, gather data for complete and accurate loan applications, made loan recommendations to underwriting, and managed all communication throughout the process.
- Ability to look at a members full financial picture and make good recommendations based on findings.
- Backed up the teller line as needed.
Member Service Specialist
Idaho Central Credit Union
01.2022 - 01.2023
- Answering phone calls, written questions, concerns and complaints regarding memberships.
- Provided information on membership fees, policies, processes, benefits, products and services.
- Utilized a wide range of computer systems and equipment to optimize operations and workflow.
- Processed member transactions and payments, sending member to lobby team member when necessary.
- Insured compliance with applicable laws and regulations.
- Trained new employees on procedures related to the position and credit union policies.
Veterinary Assistant
Rathdrum Animal Clinic
10.2018 - 01.2020
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Blood draws and fecal collection for running labs and tests.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted in surgical procedures by prepping the OR, monitoring anesthesia and vitals.
CNA
HCR ManorCare
09.2014 - 11.2019
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Veterinary Assistant -
Carrington College
01.2019
Certified Nursing Assistant - undefined
Health Care Training Center
08.2014
GED -
Institution For Extended Learning
Spokane, WA04-2013
Skills
- Account management
- Loan processing
- Communication
- Problem solving
- Attention to detail
- Financial Compliance
- Team collaborations
- Documentation
- Customer service
- Organization
Timeline
Recovery Specialist
Horizon Credit Union
01.2025 - Current
Financial Service Officer
Idaho Central Credit Union
01.2023 - 01.2025
Member Service Specialist
Idaho Central Credit Union
01.2022 - 01.2023
Veterinary Assistant
Rathdrum Animal Clinic
10.2018 - 01.2020
CNA
HCR ManorCare
09.2014 - 11.2019
Certified Nursing Assistant - undefined
Health Care Training Center
Veterinary Assistant -
Carrington College
GED -
Institution For Extended Learning