Summary
Overview
Work History
Education
Skills
Timeline
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Madison Kreager

Hawkinsville

Summary

Dynamic leader with a proven track record at Chick Fil A, enhancing customer satisfaction and team performance through expert coaching and attention to detail. Skilled in conflict resolution and process improvement, I excel in fostering a positive work environment and driving performance improvements. Achieved significant results by prioritizing customer focus and safety.

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Supportive Team Lead with two years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

3
3
years of professional experience

Work History

Team Lead

Chick Fil A
07.2023 - 02.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Guest Services Associate

Rigbys Waterworld
04.2022 - 09.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
  • Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
  • Provided guest relations, schedule development, data management and payment processing.
  • Booked appointments, accepted payments and answered guest questions.

Education

High School Diploma -

Georgia Military College
Warner Robins, GA
05-2027

High School Diploma -

Perry High School
Perry, GA
05-2024

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Schedule management
  • Process improvement
  • Performance monitoring
  • Performance improvement

Timeline

Team Lead

Chick Fil A
07.2023 - 02.2025

Guest Services Associate

Rigbys Waterworld
04.2022 - 09.2022

High School Diploma -

Georgia Military College

High School Diploma -

Perry High School

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Madison Kreager