Madison Kriklava
Holbrook,NY
Summary
Proven multitasker and effective communicator, I excelled at The Shed Restaurant by enhancing customer satisfaction and streamlining service delivery. Demonstrated prowess in customer service and team collaboration, significantly contributing to a positive dining experience. Leveraged strong time management skills to handle high-pressure situations, driving improvements in operational efficiency and customer relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/busser/food Runner
The Shed Restaurant
06.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Efficiently deliver food orders from the kitchen to customers’ tables
- Assist with food presentation on plates
- Collaborate with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Set up dining areas before service, including arranging table settings and utensils.
- Monitor training of new employees
- Resolve customer issues
- Clear and reset tables.
- Took garbage out changed linens
- Sweep and mop floors
Sales Associate
Garage Clothing Store
04.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Animal Science
Eastern Suffolk Boces At Bixhorn Technical Center
Bellport, NY06.2024
High School Diploma -
Sachem North High School
Lake Ronkonkoma, NY06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Certification
Animal Science Certification
Timeline
Host/busser/food Runner
The Shed Restaurant
06.2022 - Current
Sales Associate
Garage Clothing Store
04.2021 - 01.2022
Animal Science
Eastern Suffolk Boces At Bixhorn Technical Center
High School Diploma -
Sachem North High School
Animal Science Certification
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