Madison Kromer
Kingsville,TX
Summary
Creative, self-motivated, and ambitious. Extensive experience in animal care, and customer relations. Comfortable in a position of leadership, and always eager to take on new challenges. Able to clearly and effectively communicate information, both positive and negative with customers and coworkers. Highly organized and goal-oriented, passionate about good work done well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Animal Care Attendant
Animal Rescue Kleberg
01.2023 - Current
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Documented observations of animal behavior and physical condition to track health and progress.
Vet Tech Assistant
Arroyo Veterinary Hospital
05.2023 - 08.2023
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared animals for surgical procedures.
- Assisted veterinarians with euthanasia of animals.
Waitress/Bartender
Harlingen Country Club
05.2022 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Simultaneously handled large party groups and regular members orders and tickets.
- Educated new club members on policies, specials, and workings of the club.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing memberships, and guest business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on the specials and menu-offerings of the day.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Customer Service Associate
The Flower Box
01.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased revenue by cross-selling and upselling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Veterinary Assistant
The Country Vet
08.2017 - 01.2020
- Provided customer support to clients, answering questions and addressing concerns.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on post-surgical care and nutrition.
Basketball Camp Coach
Mid-Valley Classic Camp
08.2015 - 08.2019
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Education
Bachelor of Science - Animal Science, Pre-Vet
Texas A&M University - Kingsville
Kingsville, TX05.2024
High School Diploma -
Donna High School
Donna, TX06.2020
Skills
- Invoice Payment
- Laboratory Procedures
- Treatment Protocols
- Pet Owner Advisory
- First Aid and Immunizations
- Policy and Procedure Explanations
- Set Appointments
- Materials Ordering
- Client Retention
- Customer Relations
- Active Listening
- Critical Thinking
- Problem-Solving Ability
- Schedule Mastery
Certification
Microsoft Word Certified
Personal
I enjoy cooking and baking, reading, gardening, and spending time outdoors. I also enjoy volunteering for my church, and donating time and resources to my local homeless shelter.
Timeline
Vet Tech Assistant
Arroyo Veterinary Hospital
05.2023 - 08.2023
Animal Care Attendant
Animal Rescue Kleberg
01.2023 - Current
Waitress/Bartender
Harlingen Country Club
05.2022 - 08.2022
Customer Service Associate
The Flower Box
01.2021 - 05.2022
Veterinary Assistant
The Country Vet
08.2017 - 01.2020
Basketball Camp Coach
Mid-Valley Classic Camp
08.2015 - 08.2019
Bachelor of Science - Animal Science, Pre-Vet
Texas A&M University - Kingsville
High School Diploma -
Donna High School
Microsoft Word Certified
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