Madison Card
Customer Service Representative
Meridale,NY
Summary
Successful Service Representative with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Sidney Federal Credit Union
Oneonta, NEW YORK
03.2020 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
- Completed training and worked effectively under high-pressure client services environments.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Teller Service Representative
Chen-Del-O Federal Credit Union
Franklin, NY
09.2019 - 03.2020
- Managed cash and check deposits and withdrawals.
- Prepared and verified cashier's checks.
- Verified accuracy of customer deposits and checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Entered customers' transactions into the system to record transactions with precision.
- Identified fraudulent checks or cash and may report to the appropriate departments.
- Balanced general ledgers, performed clerical work, and provided excellent customer service to clients as well as coworkers.
Customer Service Representative
Catskill Hudson Bank
Liberty, NY
06.2019 - 09.2019
- Assisting customers with transactions, questions and providing high quality customer service.
- Openings accounts and discussing rates.
- Providing helpful guidance to fit each customers individual needs.
- Helping manage the teller line and training new hires.
Customer Service Representative
Wayne Bank
Roscoe, NY
08.2017 - 06.2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Maintained teller drawer to perform bank transactions.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
Education
High School Diploma - undefined
Downsville Central School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Typing/Word Processingundefined
Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Member Service Representative
Sidney Federal Credit Union
03.2020 - Current
Teller Service Representative
Chen-Del-O Federal Credit Union
09.2019 - 03.2020
Customer Service Representative
Catskill Hudson Bank
06.2019 - 09.2019
Customer Service Representative
Wayne Bank
08.2017 - 06.2019
High School Diploma - undefined
Downsville Central School
Similar Profiles
Carmel H. Elizardo Jr.Carmel H. Elizardo Jr.
Property Manager (CPM) at Credit Human Federal Credit UnionProperty Manager (CPM) at Credit Human Federal Credit Union
Victoria LaraVictoria Lara
Member Service Representative at Credit Human Federal Credit UnionMember Service Representative at Credit Human Federal Credit Union
JENNIFER TERRAZASJENNIFER TERRAZAS
Bilingual Member Service Representative at Credit Human Federal Credit UnionBilingual Member Service Representative at Credit Human Federal Credit Union