Madison Lahmers
Canton
Summary
Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
Mary Ann Donuts
09.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Nursing Assistant
Park Village Health Care Center
06.2022 - 04.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Home Health Aide
Fosterbridge Inc.
05.2021 - 05.2022
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Delivered compassionate care to improve and enhance patient lives.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Sales Representative
Boost Mobile
06.2020 - 04.2021
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Proactively managed client correspondence and recorded all tracking and communications.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Helped resolve client problems quickly with superior customer service.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Identified client needs, built relationships and overcame objections to drive sales.
- Drove business development through proactive networking and relationship-building strengths.
Cashier
Buehlers
04.2019 - 09.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
Ameridial
01.2018 - 07.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Suggested new procedure to persuade cancelling customers to stay with company.
- Educated customers on promotions to enhance sales.
Education
High School Diploma -
Indian Valley High School
Gnadenhutten, OH05.2014
Associate of Science - Early Childhood Education
Indiana University - Purdue University Indianapolis
Indianapolis, IN01.2023
Skills
- Sales
- Systems and software programs
- Retention strategies
- Problem solving strength
- Interpersonal communication skills
- Customer service
- Sales expertise
- Customer Relations
- Credit card processing
- Complaint resolution
- International sales support
- Good listening skills
- Retail materials management
- Inbound and Outbound Calling
- POS systems expert
- Organization skills
- Time management
- Data entry
- Telephone skills
- Customer/Client relations
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Received Silver Award for Customer Service at Ameridial because I got the highest sales out of the whole company. Received Award June of 2018
Timeline
Retail Sales Manager
Mary Ann Donuts
09.2023 - Current
Nursing Assistant
Park Village Health Care Center
06.2022 - 04.2023
Home Health Aide
Fosterbridge Inc.
05.2021 - 05.2022
Sales Representative
Boost Mobile
06.2020 - 04.2021
Cashier
Buehlers
04.2019 - 09.2020
Customer Service Representative
Ameridial
01.2018 - 07.2018
High School Diploma -
Indian Valley High School
Associate of Science - Early Childhood Education
Indiana University - Purdue University Indianapolis
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