Madison Lake
Hudson
Summary
Driven and adept Pharmacy Technician with a proven track record at Publix, enhancing pharmacy workflow and customer satisfaction. Excelled in roles requiring problem-solving and team collaboration, from healthcare to hospitality. Skilled in confidentiality, HIPAA, and customer service, consistently improving efficiency and customer experiences across diverse settings.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Publix
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Bartender/Waitress
Meadow Oaks Golf And Country Club
05.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Deli Clerk
Publix
10.2020 - 07.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Crew Member
Dunkin Dounts
11.2018 - 10.2020
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Fivay High School
Hudson, FL05.2019
Skills
- Problem-solving skills
- Team Collaboration
- Answering customer questions
- Confidentiality and HIPAA
- Insurance Verification
- Processing payments
- Healthcare regulations
- Customer Service
- Prioritization and Organization
Timeline
Pharmacy Technician
Publix
07.2023 - Current
Bartender/Waitress
Meadow Oaks Golf And Country Club
05.2022 - 03.2024
Deli Clerk
Publix
10.2020 - 07.2023
Crew Member
Dunkin Dounts
11.2018 - 10.2020
High School Diploma -
Fivay High School