Madison Lang
Shreveport,LA
Summary
Results-driven Assistant Manager with a strong background in customer service, team leadership, and operational analysis. Adept at resolving customer concerns, improving store performance, and training high-performing teams to deliver exceptional service. Experienced in reviewing key metrics, implementing process improvements, and driving sales growth. Proven ability to enhance customer satisfaction and operational efficiency while fostering a positive work environment. Seeking to leverage my leadership skills and business acumen in a dynamic business role.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Smoothie King
04.2021 - Current
- Reviewed weekly metrics to assess store performance, identifying key areas for improvement and implementing strategies to boost efficiency and sales.
- Resolved customer complaints and concerns swiftly and professionally, ensuring high levels of customer satisfaction and repeat business.
- Assisted with inventory management, tracking product levels, and coordinating stock orders to maintain optimal product availability.
- Trained and mentored a team of 15 employees on company policies, sales techniques, and customer service, fostering a positive work environment and high-performance culture.
- Supported the implementation of store promotions, ensuring alignment with company goals and driving customer engagement.
- Led initiatives to enhance customer experience and operational workflow, resulting in a 9% increase in customer satisfaction and a 12% improvement in team efficiency.
Education
Associate of Business Administration - Business Administration
Bossier Parish Community College
Bossier City, LA12-2024
Skills
Operational Analysis & Improvement
Sales & Performance Optimization
Customer Service Excellence
Effective Communication
Time Management & Multitasking
Team Supervision & Training
Timeline
Assistant Store Manager
Smoothie King
04.2021 - Current
Associate of Business Administration - Business Administration
Bossier Parish Community College
Similar Profiles
Kaley JugrnesenKaley Jugrnesen
Team Member at Smoothie KingTeam Member at Smoothie King
Joseph BallardJoseph Ballard
Shift Leader at Smoothie KingShift Leader at Smoothie King
Abel FernandezAbel Fernandez
Shift Leader at Smoothie KingShift Leader at Smoothie King