Madison Langston
Los Angeles,CA
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
08.2023 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2022 - 07.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Organized promotional events to attract potential clients, showcasing expertise in prestige beauty products and applications.
Barista
Starbucks
10.2020 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cashier
Ralphs Grocery
03.2014 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained customer satisfaction by assisting with carrying out goods.
- Assisted customers by escorting and placing grocery bags in vehicles.
Education
Associate of Arts - Liberal Arts
Orange Coast College
Costa Mesa, CA05-2020
High School Diploma -
Marina High School
Huntington Beach, CA06-2014
Skills
- Food and beverage service
- Teamwork and cooperation
- Empathy and patience
- Strong work ethic
- Leadership qualities
- Flight safety
- Emergency response coordination
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Recognized as Safety Audit All Star for possessing required items during flight and following safety policies and procedures.
Timeline
Flight Attendant
SkyWest Airlines
08.2023 - Current
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2022 - 07.2023
Barista
Starbucks
10.2020 - 10.2021
Cashier
Ralphs Grocery
03.2014 - 10.2020
Associate of Arts - Liberal Arts
Orange Coast College
High School Diploma -
Marina High School
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