Madison Lapish
Statesville,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Blue Ridge Diner
10.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
West Wilkes High School
Millers Creek, NC05.2022
Skills
- Customer Service
- Dining Area Maintenance
- Greeting guests
- Strong multitasking
- Order taking
- Positive attitude
- Table Bussing
- Food Running
- Accurate Money Handling
- Supply Restocking
- Team Collaboration
- Tableside Service
Timeline
Waitress
Blue Ridge Diner
10.2020 - Current
High School Diploma -
West Wilkes High School
Similar Profiles
Casron ShumwayCasron Shumway
Head Dishwasher at The Blue Benn DinerHead Dishwasher at The Blue Benn Diner
Valentina VucenikValentina Vucenik
Hostess at Blue Bay DinerHostess at Blue Bay Diner
Kasey DrakeKasey Drake
Host at Blue Ribbon DinerHost at Blue Ribbon Diner
Johnny Johnson JrJohnny Johnson Jr
HVAC Assistant at Neely Heating & CoolingHVAC Assistant at Neely Heating & Cooling
Troy MartinTroy Martin
Project Manager at Commercial & Multifamily ConstructionProject Manager at Commercial & Multifamily Construction