Summary
Overview
Work History
Education
Skills
Timeline
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Madison Lawson

Atlanta,GA

Summary

Customer service professional with a strong background in handling customer inquiries and resolving issues efficiently. Known for prioritizing client satisfaction and delivering exceptional service. Skilled in problem-solving, effective communication, and adaptability to varied situations. Applies the knowledge gained in the classroom from taking courses such as Managing People in Organizations, Business Communication & Professional Development, Marketing Management, and Business Analysis to current role.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Publix Grocery Store
Atlanta, GA
03.2024 - Current
  • Manage cash office and reassembled registers at the end of closing shifts.
  • Maintain knowledge of current sales promotions and new product releases.
  • Demonstrate active listening skills when responding to customer questions and complaints.
  • Assist customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggest product solutions based on individual customer needs.

Front End Cashier

Publix Grocery Store
Atlanta, GA
05.2023 - 03.2024
  • Process customer payments using cash, debit cards, credit cards, gift certificates, and vouchers.
  • Answered customers' questions about products, prices, availability, and local.
  • Inform customers of current sales promotions and discounts available.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls, and other supplies.
  • Cross-checked price tags against scanned items to ensure the accuracy of the total purchase amount.

Front Desk Receptionist

Georgia State University Student Recreation Center
Atlanta, GA
03.2023 - 08.2023
  • Perform administrative tasks such as filing paperwork, updating records, and preparing reports
  • Manage incoming and outgoing mail, courier services, faxes, and other correspondence.
  • Assist with scheduling appointments for clients and visitors.
  • Maintain an organized reception area and ensured that all guests were attended to promptly.
  • Answer incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.

Certified Trainer

Chick-fil-A
Atlanta, GA
06.2021 - 11.2021
  • Develop and implement training programs for new hires and existing employees.
  • Provide one-on-one coaching sessions to help individuals improve their skills.
  • Conduct assessments to identify areas of improvement in the organization's training program.
  • Analyze feedback from trainees to ensure the effectiveness of course materials and instruction methods.
  • Facilitate workshops on topics related to professional development in a corporate setting.

Team Member

Chick-fil-A
Atlanta, GA
07.2019 - 06.2021
  • Provide customer service support to ensure satisfaction.
  • Assist customers with product selection and ordering process.
  • Organize inventory shelves for easy access and maintenance of stock levels.
  • Perform opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborate with team members to maximize productivity and efficiency.

Education

BBA - Marketing Management And Research

Georgia State University
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05-2026

North Atlanta High School
Atlanta, GA
05-2022

Skills

  • Point of sale systems
  • Appointment Scheduling
  • Team Collaboration
  • Customer Support
  • Clerical Support
  • Product Merchandising
  • Product Knowledge
  • Customer Complaint Resolution

Timeline

Customer Service Associate

Publix Grocery Store
03.2024 - Current

Front End Cashier

Publix Grocery Store
05.2023 - 03.2024

Front Desk Receptionist

Georgia State University Student Recreation Center
03.2023 - 08.2023

Certified Trainer

Chick-fil-A
06.2021 - 11.2021

Team Member

Chick-fil-A
07.2019 - 06.2021

BBA - Marketing Management And Research

Georgia State University

North Atlanta High School

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