Madison Layne
Cincinnati,OH
Summary
Highly motivated and dedicated professional with a strong work ethic, integrity, and a results-driven mindset. Demonstrates the ability to quickly adapt and excel in diverse environments, with experience spanning hands-on outdoor labor, aircraft handling, patient care, and team leadership in a fast-paced retail setting. Managing successful teams, delivering excellent customer service, and learning new skills quickly. Committed to exceeding expectations through hard work, focus, and a goal-oriented approach.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Trego Dugan
02.2025 - 04.2025
- Loaded and unloaded baggage with attention to safety protocols.
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated with team members to maintain efficient ramp operations.
- Conducted pre-flight checks on equipment and vehicles for optimal performance.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Sales Office Manager
Ues
10.2024 - 02.2025
- Managed daily sales operations to ensure efficient workflow and exceptional customer service.
- Coordinated team schedules and delegated tasks to optimize office productivity.
- Assisted in training new staff on company policies and sales procedures.
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive business relationships.
- Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
Ramp Agent
DHL Supply Chain
06.2022 - 10.2024
- Assisted in managing cargo handling, ensuring accurate placement and organization.
- Monitored weather conditions to adapt procedures for safe operations.
- Maintained cleanliness and organization of ramp area to enhance efficiency.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
Ramp Agent
Amazon
08.2020 - 06.2022
- Communicated effectively with flight crews regarding arrival and departure status.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Completed cargo manifests and flight paperwork for proper cargo and flight tracking.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
Activity Coordinator
Mount Washington Care Center
01.2020 - 06.2020
- Led development of engaging activity programs to enhance resident well-being and social interaction.
- Coordinated daily schedules, ensuring seamless operation and alignment with residents' needs.
- Implemented strategic improvements to streamline activity processes and optimize resource utilization.
- Facilitated engaging activities to enhance resident participation and social interaction.
- Developed tailored activity plans based on individual resident preferences and needs.
- Monitored participant progress, adjusting activities to improve outcomes and satisfaction levels.
- Implemented feedback mechanisms to continuously improve activity offerings and resident experience.
Education
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Conflict resolution skills
- Workforce coordination
- Goals and performance
- Operational efficiency
- Ground handling
- Organizational skills
- Event planning experience
- Heavy lifting
- Safety processes and procedures
Timeline
Ramp Agent
Trego Dugan
02.2025 - 04.2025
Sales Office Manager
Ues
10.2024 - 02.2025
Ramp Agent
DHL Supply Chain
06.2022 - 10.2024
Ramp Agent
Amazon
08.2020 - 06.2022
Activity Coordinator
Mount Washington Care Center
01.2020 - 06.2020
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
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