Madison Leach
Bogalusa,LA
Summary
Dynamic professional with strong customer service expertise, focused on improving customer satisfaction and efficiently resolving issues. Proven ability to prioritize tasks effectively and collaborate within diverse teams to achieve common goals.
Overview
10
10
years of professional experience
Work History
CSI
Rentokil Pest Control
Covington , LA
09.2016 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Hostess
Mugshots Grill & Bar
Covington , LA
10.2013 - 06.2015
- Greeted and seated guests promptly upon arrival.
- Communicated wait times clearly to guests and staff.
- Managed reservation system for efficient table allocation.
- Coordinated with servers to ensure smooth dining flow.
- Greeted customers and escorted them to their tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered telephone to provide dining information and take reservations.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
High School Diploma -
Mount Hermon High School
Mount Hermon, LA07-2013
Skills
- Customer service and relations
- Relationship management
- Team collaboration
- Task prioritization
- Conflict resolution
- Problem solving
- Attention to detail
- Data entry and organization
- Time management
- Verbal communication
Timeline
CSI
Rentokil Pest Control
09.2016 - 10.2023
Hostess
Mugshots Grill & Bar
10.2013 - 06.2015
High School Diploma -
Mount Hermon High School