Madison Lee
Los Angeles,California
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I am self-motivated and love hands-on experience, gaining knowledge and being a leader. I am always open to new opportunities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ro's Flower Shop
06.2024 - Current
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Achieved greater accuracy in fulfilling orders by confirming details with customers before beginning work on their request.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
In Home Care Provider
City of Los Angeles IHSS
12.2019 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Enabled clients to attend appointments by providing reliable transportation and assistance with mobility issues.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Build strong relationship with the client so the client is comfortable with sharing any concerns and needs.
Playground Activites Coordinator
Kidsz to Pro
12.2019 - 06.2023
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Supervise 30 students.
- Coordinate, planned and implemented diverse group activities.
- Engaged with activities.
Customer Service/Barista
Starbuck Coffee
08.2017 - 11.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provide a welcoming experience by courteously greeting approximately 100 customers daily.
- Handled cash and balanced register at end of shift.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Whitney Young High School
Los Angeles, CA06-2016
Certificate - Phlebotomy
South West College
Los Angeles, CA09-2021
No Degree - Electrocardiogram Certificate
Downey Adult School
Downey, CA12-2022
No Degree - Sterile Processing Technology
Central Sterilization Solutions
Whittier, CA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Payment processing
- Product knowledge
- Order processing
- Prioritization
Timeline
Customer Service Representative
Ro's Flower Shop
06.2024 - Current
In Home Care Provider
City of Los Angeles IHSS
12.2019 - Current
Playground Activites Coordinator
Kidsz to Pro
12.2019 - 06.2023
Customer Service/Barista
Starbuck Coffee
08.2017 - 11.2019
High School Diploma -
Whitney Young High School
Certificate - Phlebotomy
South West College
No Degree - Electrocardiogram Certificate
Downey Adult School
No Degree - Sterile Processing Technology
Central Sterilization Solutions
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