Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madison Lee

Arnold,MO

Summary

I am a friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. I'm Also positive, upbeat, and professional. I bring several years of customer-facing experience in fast-paced settings. I am highly adaptable to addressing diverse customer needs. Also a proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

8
8
years of professional experience

Work History

Logistics And Customer Service Associate

Harbor Freight
Manchester, MO
01.2022 - Current
  • Processed credit card transactions accurately and efficiently.
  • Operated cash registers to process payments for goods and services.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Greeted customers and provided friendly customer service.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Offered customers carry-out service at completion of transaction.
  • Answered phone calls to assist customers with questions and orders.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Used scanners to track parcel information, condition or receipt.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.

Customer Service Cashier

Sally Beauty
Arnold , MO
02.2020 - 12.2021
  • Verified that all coupons were valid prior to processing them into the system.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Processed credit card transactions accurately and efficiently.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Balanced cash drawers at the end of each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.

Food Service Worker

Canes Chicken Fingers
Arnold , MO
05.2018 - 05.2019
  • Operated cash register to process cash, check, and credit card transactions.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Food and Beverage Cashier

McDonald's
Arnold , MO
01.2017 - 01.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Fox High School
Arnold, MO
05-2017

Skills

  • Team Collaboration
  • Customer Support
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Customer Service
  • Customer Complaint Resolution
  • Cross-Functional Team Collaboration
  • Cash Register Operation
  • Payment Processing
  • POS Systems
  • Staff Mentoring
  • Scanner operations
  • Cash Management
  • Credit and cash transactions
  • Conflict Resolution
  • Heavy Lifting
  • Teamwork and Collaboration
  • Warehouse Operations

References

References available upon request.

Timeline

Logistics And Customer Service Associate

Harbor Freight
01.2022 - Current

Customer Service Cashier

Sally Beauty
02.2020 - 12.2021

Food Service Worker

Canes Chicken Fingers
05.2018 - 05.2019

Food and Beverage Cashier

McDonald's
01.2017 - 01.2018

High School Diploma -

Fox High School

Similar Profiles

CREATE PROFILE
Madison Lee