Madison Lehn
Freedom,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Agent/Night Auditor
Hilton Garden Inn Hotel
10.2021 - 05.2022
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Verifying hotel room availability status
- Handled money, receipts, credit cards, and guest accounts
- Run audit procedure (full service hotel)
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Lead Hostess
American Natural
02.2020 - 07.2021
- Greeted guests with a warm welcome
- Helped guests with any questions or complications
- Cleaned store (closing process)
- Answered phone calls
- Took and packaged to-go or online orders
- Promoted loyalty systems to each and every guest
- Bagged items & checked out customers
- Prepared beverages and food items
- Handled and counted cash
- Promoted to Lead Hostess in January 2021
Hostess
The Sports Grille
07.2018 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Education
High School Diploma -
Ambridge Area High School
Ambridge, PA06.2020
Skills
- Guest Service and Assistance
- Computer Skills
- Operational Efficiency
- Hospitality Best Practices
- Customer Service
- Meeting Organization
Timeline
Guest Service Agent/Night Auditor
Hilton Garden Inn Hotel
10.2021 - 05.2022
Lead Hostess
American Natural
02.2020 - 07.2021
Hostess
The Sports Grille
07.2018 - 02.2020
High School Diploma -
Ambridge Area High School
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