Madison Leigh Holl
SAN DIEGO,USA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Coach & Administrator
STORM Volleyball Club (50-60 Hours Worked Weekly)
06.2017 - 10.2025
- Lead 18U team operations, including lesson planning, practice scheduling, and athlete development.
- Manage team social media to engage the community and highlight player achievements.
- Coordinate travel logistics and communication to ensure smooth tournament experiences for players and families.
- Build strong parent relationships to support athlete growth and involvement.
Customer Service Representative
City of San Diego (35-40 Hours Worked Weekly)
08.2023 - 09.2024
- Assisted community members with program information, registrations, facility reservations, and payment processing with a customer-first approach.
- Organized and led recreational activities, including sports, games, crafts, and special events, while delivering engaging, positive experiences.
- Provided prompt first-aid support and helped maintain a clean, safe, and welcoming environment for all guests.
- Resolved conflicts calmly and professionally in high-stress situations.
Customer Service Representative
City Of Arlington (40 Hours Worked Weekly)
12.2020 - 08.2023
- Served as a friendly point of contact, providing program information, assisting with registrations and facility reservations, and accurately processing payments.
- Delivered first-aid support and helped maintain a clean, safe, and welcoming facility for all visitors.
- Organized and led recreational activities, including sports, games, crafts, and special events, with a customer-focused and engaging approach.
Recreation Assistant
MWR (40 Hours Worked Weekly)
07.2019 - 08.2020
- Led and officiated recreational activities and special events, creating engaging guest experiences.
- Provided customer support, managed inventory, guided staff, and assisted with equipment rentals.
- Ensured smooth operations in the manager’s absence, resolving customer concerns and maintaining service standards.
Recreation Aide
City of Chula Vista (30-40 Hours Worked Weekly)
03.2017 - 07.2019
- Create a welcoming environment by organizing, leading, and officiating recreational activities, including games, sports, crafts, and special events.
- Provide excellent customer service by answering questions, sharing program information with the public, and assisting patrons in selecting classes or activities that meet their needs.
- Manage participant registrations, process facility reservations, and accurately collect and record program fees.
- Ensure a safe and enjoyable experience for all visitors by administering first aid when needed and supporting the cleanliness and upkeep of recreational facilities.
Sales Store Checker
Defense Commissary Agency (40 Hours Worked Weekly)
12.2014 - 12.2016
- Operated EPOS systems to accurately complete customer transactions.
- Delivered friendly service, answering questions and resolving concerns.
- Supported store operations through pricing, stocking, and maintaining a clean work area.
Education
High School Diploma -
Oxnard High School
Oxnard06.2014
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Scheduling and Time Management
- Administrative support
- Data collection
- Staff training
- Clerical support
- Program planning
Certification
- First Aid & CPR Certificates
- Mandated Reporter Certificate
- Safe Sport Certificate
- Concussion Awareness Certificate
Timeline
Customer Service Representative
City of San Diego (35-40 Hours Worked Weekly)
08.2023 - 09.2024
Customer Service Representative
City Of Arlington (40 Hours Worked Weekly)
12.2020 - 08.2023
Recreation Assistant
MWR (40 Hours Worked Weekly)
07.2019 - 08.2020
Coach & Administrator
STORM Volleyball Club (50-60 Hours Worked Weekly)
06.2017 - 10.2025
Recreation Aide
City of Chula Vista (30-40 Hours Worked Weekly)
03.2017 - 07.2019
Sales Store Checker
Defense Commissary Agency (40 Hours Worked Weekly)
12.2014 - 12.2016
High School Diploma -
Oxnard High School