Madison Lennon
Kalamazoo,MI
Summary
Detail-oriented caterer with a focus on following food safety, and inventory management. Maintained accuracy in fulfilling catering orders. Known for exceptional service delivery and effective event coordination. Experienced in fast-paced environments, and adaptable to changes. Committed to continuous learning and to contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Caterer
Fat Mike's Catering & Food Trailer
Augusta, MI
03.2023 - Current
- Prepared and assembled food items according to event specifications.
- Set up dining areas with appropriate tableware and decorations.
- Coordinated with team members to ensure timely service during events.
- Delivered exceptional customer service by addressing client needs promptly.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
- Inspected food quality and presentation prior to delivery or service at catered events.
Manager
Fat Mike's Barbecue & Ice Cream
Augusta , MI
03.2023 - 08.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated training sessions for new team members on company policies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Communicated with staff to confirm availability and resolve scheduling conflicts.
Activities Assistant
The Laurels of Galesburg
Galesburg, Michigan
05.2021 - 02.2023
- Planned engaging activities for residents to enhance social interaction.
- Supported staff in executing daily recreational programs and schedules.
- Maintained a safe and welcoming environment during all activities.
- Documented participation and feedback to improve future programming.
- Fostered meaningful connections among residents through group activities.
- Kept activities spaces organized, clean and tidy.
- Monitored safety and cleanliness during activities.
Education
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo, MI05-2025
Skills
- Customer service
- Team leadership
- Event planning
- Food safety
- Inventory management
- Employee training
- Time management
- Sanitation practices
- Personable and friendly
Timeline
Caterer
Fat Mike's Catering & Food Trailer
03.2023 - Current
Manager
Fat Mike's Barbecue & Ice Cream
03.2023 - 08.2025
Activities Assistant
The Laurels of Galesburg
05.2021 - 02.2023
Associate of Arts -
Kalamazoo Valley Community College