Madison Lewis
Raleigh,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Lenovo
Raleigh, NC
02.2021 - Current
- Managed agendas for 10 directors within the Sales and Engineering divisions.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored director's work calendar and scheduled appointments, and meetings.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Booked international and domestic travel arrangements.
- Expensed all travel and business charges.
- Maintained confidentiality of all internal documentation.
- Recruiting and coordinating interviews for potential hires.
Sales Associate
Belk
Raleigh, NC
10.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
Office Manager
Maximum Weight Loss Center
Fayetteville, NC
05.2016 - 05.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
Bachelor of Arts - Sociology
East Carolina University
Greenville, NC05.2019
Skills
- Multitasking and Time Management
- Database and Client Management Systems
- Strong Organizational Skills
- Confidentiality and Data Protection
- Appointment Coordination
- Advanced MS Office Suite Knowledge
- CRM Software
- Excel Spreadsheets
- Executive Presentation Development
- Detailed Meeting Minutes
- Travel Coordination
- Administrative and Clerical Support
Timeline
Administrative Assistant
Lenovo
02.2021 - Current
Sales Associate
Belk
10.2019 - 05.2020
Office Manager
Maximum Weight Loss Center
05.2016 - 05.2019
Bachelor of Arts - Sociology
East Carolina University