Madison Lewis
Aztec
Summary
Proven leader and efficient administrative professional with a track record of enhancing team performance and streamlining operations at Lowes Home Improvement. Expert in office administration and customer service, adept at Microsoft Excel and fostering interdepartmental coordination. Achieved significant improvements in data management and operational efficiency, demonstrating exceptional time management and organizational skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Kay Kay Realty
04.2020 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Retirement Specialist
Fidelity Investments
07.2022 - 01.2024
- Educated clients on financial topics and best practices.
- Assisted clients in navigating complex pension regulations, helping them make informed decisions about their options.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Team Lead
Lowes Home Improvment
03.2020 - 05.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in recruitment to build team of top performers.
Education
Bachelor - Writing
Full Sail University
Winter Park, FL12.2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
Timeline
Retirement Specialist
Fidelity Investments
07.2022 - 01.2024
Administrative Assistant
Kay Kay Realty
04.2020 - Current
Team Lead
Lowes Home Improvment
03.2020 - 05.2022
Bachelor - Writing
Full Sail University
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