MADISON LEWIS
Louisville,KY
Summary
Results-driven and motivated young professional seeking a long-term position to utilize personal strengths and exceptional communication skills. Solid ten years of experience in customer care, sales, hospitality, and attention to detail. Proficient in these areas. Strong candidate who values hard work, maintains a positive mindset, and is known for reliability. Ready to contribute to achieving business goals.
Overview
7
7
years of professional experience
Work History
Office Administrator
Louisville Memorial Gardens
11.2024 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Uber Driver
Uber Technologies, Inc.
05.2024 - Current
- Ensured vehicle was maintained and cleaned in excellent condition
- Communicated effectively with passengers, providing transportation to and from their desired destinations to ensure a superior customer experience
- Picked up riders at designated locations and greeted upon vehicle entry.
- Identified the most efficient routes and remained calm in high-pressure situations
- Followed GPS directions accurately and completed necessary tasks efficiently
- Attained and maintained a 5-star Uber rating from riders
Food Server
Rumor's Restaurant
02.2024 - 07.2024
- Elevated customer satisfaction through follow-up and enthusiastic customer service
- Properly sanitized food stations and dining areas to meet safety guidelines
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Served food according to menus and customers' requests
- Increased check amounts by upselling drinks, desserts, and add-ons when customers placed orders
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
Master Cosmetologist and Receptionist
Salon 20/20
05.2019 - 11.2023
- Increased salon's sales and retention with great work ethic, individualized beauty care plans and a positive attitude
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care
- Recorded notes for future reference, including customer preferences and services delivered
Banquet and Fine Dining Server
Vincenzo's Restaurant
06.2021 - 10.2021
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to guest inquiries and requests promptly and courteously.
Food Server
BJ's Restaurant and Brewhouse
10.2018 - 08.2019
- Remained organized while handling multiple guests at once.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders and manage bills.
- Explained menu items and suggested appropriate options for food allergy concerns.
Master Cosmetologist and Receptionist
Elements Salon
01.2018 - 05.2019
- Answered phone calls and emails to schedule new and returning guest's appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Attended regular training and workshops to maintain cosmetology license and stay current on technique and skills.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Education
Master Cosmetologist Degree -
Paul Mitchell The School Louisville
Louisville, KY01.2014
Marketing/Business Administration - undefined
Jefferson Community and Technical College
Louisville, KY01.2012
Marketing/Business Administration - undefined
Western Kentucky University
Bowling Green, KY01.2012
High School Diploma - undefined
Christian Academy of Louisville
Louisville, KY01.2011
Skills
- Time Management
- Organized & Fast Learner
- Multitasker
- Patient & Positive Attitude
- Adaptable & Team Player
- Conflict Resolution & Problem Solver
- Scheduling
- Database entry
Timeline
Office Administrator
Louisville Memorial Gardens
11.2024 - Current
Uber Driver
Uber Technologies, Inc.
05.2024 - Current
Food Server
Rumor's Restaurant
02.2024 - 07.2024
Banquet and Fine Dining Server
Vincenzo's Restaurant
06.2021 - 10.2021
Master Cosmetologist and Receptionist
Salon 20/20
05.2019 - 11.2023
Food Server
BJ's Restaurant and Brewhouse
10.2018 - 08.2019
Master Cosmetologist and Receptionist
Elements Salon
01.2018 - 05.2019
Marketing/Business Administration - undefined
Jefferson Community and Technical College
Marketing/Business Administration - undefined
Western Kentucky University
High School Diploma - undefined
Christian Academy of Louisville
Master Cosmetologist Degree -
Paul Mitchell The School Louisville
Similar Profiles
Esosa OsawaruEsosa Osawaru
Registered Nurse at Baptist Memorial Hospital Louisville KentuckyRegistered Nurse at Baptist Memorial Hospital Louisville Kentucky
Renee WallsRenee Walls
Family Service Counselor at Hillsboro Funeral Home and Memorial GardensFamily Service Counselor at Hillsboro Funeral Home and Memorial Gardens
William SannarWilliam Sannar
Maintenance Supervisor at Murray Memorial GardensMaintenance Supervisor at Murray Memorial Gardens