MADISON LIDDLE
Andover,MN
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
HUC/PFA/Patient Registration Specialist
Maple Grove Hospital
Maple Grove, MN
12.2023 - Current
- Performed clerical tasks such as filing, faxing, copying., as requested.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Provided guidance on proper completion of forms related to registration processes.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Prepared documents for scanning into the electronic health record system as necessary.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
Assistant Dental Operations Manager
CLEAR LAKES DENTAL
Brooklyn Park, MN
08.2023 - 12.2023
- Oversee daily office activities and provide support and assistance to the dental staff
- Coordinate with the patients and other multidisciplinary specialists to schedule required x-rays, dental imagery, or consultations
- Train and supervise newly added staff
- Evaluate employee performance, promotion, termination, and retention protocols
- Assist with Insurance billing remittances
- Assist with the Call center and assisting scheduling patients
- Hold Biweekly meetings with the clinical floor team
- Maintain patient confidentiality
- Handle any patient concerns.
Vacation Home Rental Specialist
TRU INVESTMENTS
Garrison, MN
04.2022 - 06.2023
- Oversee a rental property on Bay Lake
- Run the property on VRBO and a private booking platform
- Deal with multiple customers and offers at once
- Schedule customers in and out along with billing and the monterey side
- Keep up to date on customers needs and wants to improve
- Keep an organized platform and schedule of customers.
Personal Care Assistant
ACCRA-HOMECARE
Anoka, MN
03.2020 - 11.2021
- One-on-one caretaking for a 6-year-old disabled child with autism and behavioral disorders
- Worked on his social skills through bringing him to public settings for engagement with others
- Utilized a stress-relieving method of breathing techniques to assist in containing his anxiety and PTSD
- Engaged in disciplinary actions to guide him through his behavioral disorder
- Guided the child through daily life activities, schoolwork and social events.
Education
St. Francis High School
06.2021
Skills
- HIPAA Compliance
- Strong Organization
- Insurance Verification
- Patient Scheduling
- Payment Collection
- Strong interpersonal skills
- Professional Demeanor
- Task Prioritization
- Reliability
- Time Management
References
References available upon request
Community Service
- Volunteer at school carnivals; overseeing events, coordinating activities, collecting donations.
- Teacher's Aid; assisting teachers with needed tasks.
- Collect donations during sporting events
Timeline
HUC/PFA/Patient Registration Specialist
Maple Grove Hospital
12.2023 - Current
Assistant Dental Operations Manager
CLEAR LAKES DENTAL
08.2023 - 12.2023
Vacation Home Rental Specialist
TRU INVESTMENTS
04.2022 - 06.2023
Personal Care Assistant
ACCRA-HOMECARE
03.2020 - 11.2021
St. Francis High School