MADISON LIGOZIO
Stuart,FL
Summary
Strong background in the service industry. Passionate about the overall customer experience. Ability to work well with others. Team player. Eager to learn and grow in my assigned role.
Overview
5
5
years of professional experience
Work History
Barista
Gilbert’s Coffee Bar
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Prepared and measured ingredients for items such as toasts and wraps, pastries and coffee beverages.
Barista
VI Coffee Bar
10.2023 - 12.2023
- Prepare and serve food and coffee beverages
- Provide a friendly and happy customer experience
- Maintain a clean work environment and dining room
- Offer coffee knowledge to customers
- Prepare events and catering as needed
- Create content for company's social media
- Cater events as needed
Barista
The Seed Coffeehouse
02.2023 - 10.2023
- Serve and prepare drinks
- Answer questions regarding food and drink items and offer reccomendations
- Maintain a well kempt work station and dining area
- Prepare acai and smoothie bowls
- Engage with customers and provide a friendly and happy experience
- Count cash drawer and tips
- Clean and maintain Marzocco espresso machine
- Prepare pour overs
Sales Associate
Zumiez
06.2022 - 01.2023
- Tracked company inventories and arranged products to improve sales
- Answered store and merchandise questions and led customers to wanted items
- Bagged or packaged purchases and wrapped gifts
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Watched for and recognized security risks and thefts to prevent or handle situations
- Aided customers with suggestions and information on products that best fit their interests
Barista
The Roasted Record
06.2021 - 12.2021
- Serve and connect with customers
- Offer recommendations and products
- Educating oneself on the coffee processes roasting and brewing methods such as the aeropress, pourover and french press
- Keeping up with industry trends
- Maintain store cleanliness
- Prepare food and drinks
Barista
Starbucks
08.2019 - 10.2020
- Adhered to health department regulations concerning sanitation standards
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Recommended pastries and sandwiches to pair with customers' beverages
- Described menu items to customers and suggested products based on stated preferences
- Followed health, safety and sanitation guidelines to pass state inspections.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning
- Addressed and resolved customer concerns to maintain brand loyalty
- Prepared and served coffee, espresso drinks, blended coffees and teas
Education
Bachelor of Science - Mathematics
Florida Atlantic University
Boca Raton, FL01-2024
Associates -
Indian River State College
Stuart, FL12.2021
Skills
- Espresso Machine Operation
- Menu Memorization
- Ordering Procedures
- Food Running
- Coffee Expertise
- Opening and Closing Duties
- Up-Selling
- Beverage Preparation
- Cash Handling
- Safe Food Handling Practices
- Exceptional Customer Service
- Inventory Management
- Team Player
- Friendly and Outgoing
- Food Preperation
Timeline
Barista
Gilbert’s Coffee Bar
05.2024 - Current
Barista
VI Coffee Bar
10.2023 - 12.2023
Barista
The Seed Coffeehouse
02.2023 - 10.2023
Sales Associate
Zumiez
06.2022 - 01.2023
Barista
The Roasted Record
06.2021 - 12.2021
Barista
Starbucks
08.2019 - 10.2020
Bachelor of Science - Mathematics
Florida Atlantic University
Associates -
Indian River State College
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