Madison Lilly
Palmer,Alaska
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Many skills and experience from the medical field, to reception, sales, promoting, taking care of people and children, etc. Always learning and working in different job fields.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barber
Ak Lady Barber
10.2021 - Current
- Providing clients with hair care, customer service, selling products, booking and reception work
Veterinary Technician
Palmer Vet
10.2021 - 04.2023
- Providing animals with great nursing care, saving lives, helping owners with providing care for their pets, great communication, worked with great teams that helped with continuing education and support
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Computer and reception experience
- Money handling, payroll, payment plans etc.
Veterinary Technician
Pet Emergency Treatment
06.2018 - 09.2021
- Providing animals with nursing care, treating emergencies, reception, pharmacy, fast paced
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Education
LVT in Veterinary Technician -
San Juan College at New Mexico
05.2020
Cosmotology -
Penrose Academy At Arizona
09.2014
High School Diploma -
Palmer High School
Palmer05.2013
Skills
- Great communication
- Multitasker
- Hard worker
- Willing to always learn
- 15 years of customer service
- Great computer skills
- Reception skills
- Strong leader
- Business Management
- Outstanding Customer Service
- Industry Trends
- Client Scheduling
- Mentoring and Training
- Customer safety
- Trend expert
Certification
- Cosmotology, 09/2015
- High School Deploma, 05/2013
- Associates Degree in Veterinary Technology, 05/2020
Affiliations
- Lots of experience from the medical field to many years of customer service
- Always learning new things
- Enjoy family time with my two kids and enjoying the Alaska life
Languages
English
Native or Bilingual
Additional Information
References:
Carly Adams- Friend, works for the State of Alaska- 907-244-3702
Lyndsey Pritchett- Friend, works for the State of Alaska- 907-315-8686
Andi Stephens- Former Veterinarian I worked with at Palmer Vet- 530-227-5442
Timeline
Barber
Ak Lady Barber
10.2021 - Current
Veterinary Technician
Palmer Vet
10.2021 - 04.2023
Veterinary Technician
Pet Emergency Treatment
06.2018 - 09.2021
LVT in Veterinary Technician -
San Juan College at New Mexico
Cosmotology -
Penrose Academy At Arizona
High School Diploma -
Palmer High School
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