Madison Lindley
Bethalto,IL
Summary
Dynamic Barista from Scooters Coffee Shop, adept in enhancing customer satisfaction and loyalty through exceptional service and creating personalized beverages. Excelled in teamwork and cleanliness, contributing to a positive, efficient work environment. Skilled in cash handling and POS systems, significantly improving sales through up-selling and active listening.
Overview
2
2
years of professional experience
Work History
Barista
Scooters Coffee Shop
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, and utensils daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL05.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Excellent memory
- POS Systems
- Up-selling
Timeline
Barista
Scooters Coffee Shop
09.2022 - Current
High School Diploma -
Civic Memorial High School