MADISON LING
Livonia,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Strong organizational skills and eagerness to secure an entry-level position. Ready to collaborate with the team to achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tutor and Peer Assisted Learning (PAL)
Schoolcraft College
08.2022 - Current
- Assess students' comprehension of chemistry concepts and provide targeted assistance
- Develop supplemental materials to facilitate learning and enhance studying strategies
- Collaborate with faculty to address learning challenges and support student success
Student Assistant – Information Technology (IT) Help Desk Support
Schoolcraft College
01.2022 - Current
- Assist in resetting passwords
- Provide technology troubleshooting
- Document calls with full details of service provided (date, time, requester, department, contact info, issue, and resolution)
Student Assistant - Registration Office
Schoolcraft College
01.2021 - 01.2022
- Guided students (credit and non-credit) through the process of registering for their courses, collecting information to obtain their books, and building a payment plan through Nelnet
- Handled all aspects of administering student ID cards; process included verifying student status, taking the photographs, printing the cards, and issuing the completed cards; assisted in office duties and offered clerical support as necessary
Managing Editor, Campus Life Editor, and Staff Writer
The Connection Student Newspaper
01.2019 - 01.2021
- Oversaw newspaper content, reviewed/edited content, and assist student reporters as needed (hard copy and online content); assisted the Editor-in-Chief with staff recruitment and various other tasks
- Educated newly-hired staff through the writing process in the use of Associated Press (AP) style and writing a well-crafted story
- Managed and edited assignments for the national award-winning Schoolcraft Connection student newspaper (online content)
- Monitored the progress of section writers and photographers and guided staff through the writing process and the use of AP style
- Documented and reviewed potential stories for staff; interviewed and wrote articles on a variety of topics
Volunteer
Woodhaven Retirement Community
01.2019 - Current
- Company Overview: full-service life plan community (skilled nursing and rehab, assisted living, memory services, independent living, and adult day services)
- Offer companionship and caregiver support to seniors with wide-ranging acute and chronic conditions
- Assist staff in conducting social activities for residents designed to engage participants and foster physical, emotional, and social interactions between residents, caregivers, and staff
- Full-service life plan community (skilled nursing and rehab, assisted living, memory services, independent living, and adult day services)
Volunteer
Angela Hospice
01.2019 - Current
- Offer companionship and caregiver support to patients admitted to the hospice facility; assist patients in activities of daily living (ambulation, basic hygiene, meals, etc.)
- Support staff with clerical documentation as necessary
Commissioner
Livonia Human Relations Commission
03.2023 - 03.2026
- Collaborate with other commissions, community organizations, and city officials to promote initiatives supporting diversity, equity, and inclusion
- Advocate for equitable policies and programs to enhance community engagement and inclusivity
- Assist in planning and executing community events to foster dialogue and strengthen relationships across diverse groups
Education
Associate of Applied Science - Health Information Technology
Schoolcraft College
Livonia, MI12.2027
Skills Certificate - Health Coding Specialist
Schoolcraft College
Livonia, MI12.2026
Skills Certificate - Medical Assisting
Schoolcraft College
Livonia, MI05.2025
Associate of Applied Science - Science
Schoolcraft College
Livonia, MI08.2024
Skills Certificate - Medical Biller/Receptionist
Schoolcraft College
Livonia, MI04.2024
Skills Certificate - Phlebotomy
Schoolcraft College
Livonia, MI12.2023
Skills
- Microsoft Office – Word
- Microsoft Office – Excel
- Microsoft Office – Outlook
- Microsoft Office – PowerPoint
- Videoconferencing – MS Teams
- Videoconferencing – Google Meets
- Videoconferencing – Zoom
- English Grammar and Proofreading
- Scheduling / Calendar Management
- Records
- FERPA Releases
- Patience and empathy
- Problem-solving skills
- Collaboration and teamwork
- Growth mindset
- Peer tutoring
Community Service
Livonia Human Relations Commission, Livonia, MI, Commissioner, 03/01/23, 03/01/26, Collaborate with other commissions, community organizations, and city officials to promote initiatives supporting diversity, equity, and inclusion., Advocate for equitable policies and programs to enhance community engagement and inclusivity., Assist in planning and executing community events to foster dialogue and strengthen relationships across diverse groups.
Volunteer Experience
- Woodhaven Retirement Community, Livonia, MI, 01/01/19, Present, Offer companionship and caregiver support to seniors with wide-ranging acute and chronic conditions in a full-service life plan community (skilled nursing and rehab, assisted living, memory services, independent living, and adult day services)., Assist staff in conducting social activities for residents designed to engage participants and foster physical, emotional, and social interactions between residents, caregivers, and staff.
- Angela Hospice, Livonia, MI, 01/01/19, Present, Offer companionship and caregiver support to patients admitted to the hospice facility; assist patients in activities of daily living (ambulation, basic hygiene, meals, etc.)., Support staff with clerical documentation as necessary.
Certification
- Basic Life Support Certification (BLS)
Timeline
Commissioner
Livonia Human Relations Commission
03.2023 - 03.2026
Tutor and Peer Assisted Learning (PAL)
Schoolcraft College
08.2022 - Current
Student Assistant – Information Technology (IT) Help Desk Support
Schoolcraft College
01.2022 - Current
Student Assistant - Registration Office
Schoolcraft College
01.2021 - 01.2022
Managing Editor, Campus Life Editor, and Staff Writer
The Connection Student Newspaper
01.2019 - 01.2021
Volunteer
Woodhaven Retirement Community
01.2019 - Current
Volunteer
Angela Hospice
01.2019 - Current
Skills Certificate - Health Coding Specialist
Schoolcraft College
Skills Certificate - Medical Assisting
Schoolcraft College
Associate of Applied Science - Science
Schoolcraft College
Skills Certificate - Medical Biller/Receptionist
Schoolcraft College
Skills Certificate - Phlebotomy
Schoolcraft College
Associate of Applied Science - Health Information Technology
Schoolcraft College
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