Madison Litterell
Flat Rock,MI
Summary
Dynamic Patient Services Associate at University of Michigan- Michigan Medicine, skilled in appointment scheduling and medical records management. Recognized for enhancing patient satisfaction through compassionate service and effective communication. Proficient in Microsoft Office and dedicated to maintaining patient confidentiality while fostering a welcoming environment. Committed to delivering exceptional care and support in healthcare settings.
Overview
10
10
years of professional experience
Work History
Patient Services Associate
University of Michigan- Michigan Medicine
02.2024 - Current
- Assisted patients with appointment scheduling and registration processes.
- Coordinated patient flow and managed wait times to enhance service delivery.
- Utilized electronic health record (EHR) systems for accurate patient data entry and updates.
- Responded to patient inquiries, providing information on services and procedures effectively.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
Intern
BroadStreet Institute
01.2022 - 03.2024
- Assisted in research and data analysis for ongoing projects, enhancing team productivity.
- Collaborated with cross-functional teams to develop strategic presentations
- Managed project timelines and ensured adherence to deadlines through effective communication and coordination.
- Conducted literature reviews to support project development, contributing valuable insights to the team.
- Participated in brainstorming sessions, generating innovative ideas that contributed to organizational initiatives and goals.
- Responsible for managing a group of 5-25 interns who are seeking course credit. Helped with completing paperwork and facilitating meetings with the site director.
- Community Data Project (January 2022- November 2022): Responsible for finding SKILLS Communication Teamwork Critical Thinking Microsoft Office Applications Google Applications Cross-Cultural Competence Time Management Data Analysis Certified Health Education Specialist Community Health Needs Assessment data for designated healthcare institutions. Co-led a team of 12+ interns.
- Formative Assessment Team (February 2022- October 2022): Responsible for finding data on healthcare topics. Conducted primary literature reviews and provided preliminary data.
Unit Secretary
Corewell Health
10.2021 - 01.2024
- Coordinated patient admissions and discharges, ensuring seamless transitions and adherence to protocols.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and accessibility.
- Served as primary point of contact for patients and families, providing information and support to enhance satisfaction.
- Facilitated communication between healthcare teams, promoting collaboration and effective problem-solving.
- Oversaw inventory management of office supplies, ensuring availability while minimizing waste through strategic ordering practices.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Barista
Starbucks
12.2019 - 10.2021
- Prepared and served high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Managed inventory levels, ensuring availability of coffee beans and supplies for daily operations.
- Handled customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Team Member
Kentucky Fried Chicken
12.2020 - 08.2021
- Provided exceptional customer service in high-volume settings.
- Operated kitchen equipment efficiently to maintain food quality standards.
- Collaborated with team to streamline food preparation processes.
- Ensured cleanliness and organization of workstations during shifts.
- Assisted in inventory management and restocking supplies as needed.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Certified Nursing Assistant
Regency At Bluffs Park
07.2018 - 01.2021
- Provided high-quality patient care, ensuring comfort and safety in daily activities.
- Assisted nurses with medical procedures, maintaining adherence to care plans and protocols.
- Monitored vital signs and documented changes, reporting critical information to healthcare team.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Financial Aid Student Worker
Concordia University Ann Arbor
10.2016 - 03.2020
- Assisted students in completing financial aid applications and understanding eligibility criteria.
- Provided guidance on scholarship opportunities and financial resources available to students.
- Maintained accurate records of student inquiries and application statuses in the database.
- Collaborated with staff to streamline processing procedures for financial aid applications.
- Reviewed documentation for compliance with federal and state regulations regarding financial aid programs.
- Ensured smooth operation of the office during peak periods by managing workflow effectively.
Part Time Stylist
Dressbarn
06.2017 - 12.2019
- Styled and curated seasonal collections to enhance customer experience and drive sales.
- Provided personalized fashion consultations, increasing client satisfaction and loyalty.
- Maintained visual displays according to company guidelines, ensuring a compelling shopping environment.
- Developed strong relationships with clients, fostering repeat business through exceptional service delivery.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Assistant Daycare Teacher
St. Paul's Preschool
04.2019 - 10.2019
- Supported classroom activities, fostering a nurturing and engaging learning environment.
- Assisted lead teacher in developing lesson plans tailored to children's developmental needs.
- Implemented daily routines, ensuring consistency and structure for children's learning experiences.
- Monitored children's progress, providing feedback to enhance individual growth and development.
Team Member
Kentucky Fried Chicken
04.2016 - 08.2017
- Trained new team members on food safety and operational procedures.
- Monitored cooking times to ensure timely meal delivery to customers.
- Implemented best practices for waste reduction in food preparation areas.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Ph.D. - Health Education And Promotion
Walden University
Minneapolis, MN01-2026
Master of Philosophy - Health Education And Promotion
Walden University
Minneapolis, MN12-2024
Master of Public Health - Public Health
George Washington University
Washington, District of Columbia, DC07-2022
Bachelor of Science - Biology
Concordia University
Ann Arbor, MI05-2020
Skills
- Patient confidentiality
- Appointment scheduling
- Professionalism and etiquette
- Medical terminology
- Medical records management
- Customer service
- Caring and empathetic
- Punctual and hardworking
- Microsoft Office Applications
- Google Applications
- SPSS
- Multitasking Abilities
Timeline
Patient Services Associate
University of Michigan- Michigan Medicine
02.2024 - Current
Intern
BroadStreet Institute
01.2022 - 03.2024
Unit Secretary
Corewell Health
10.2021 - 01.2024
Team Member
Kentucky Fried Chicken
12.2020 - 08.2021
Barista
Starbucks
12.2019 - 10.2021
Assistant Daycare Teacher
St. Paul's Preschool
04.2019 - 10.2019
Certified Nursing Assistant
Regency At Bluffs Park
07.2018 - 01.2021
Part Time Stylist
Dressbarn
06.2017 - 12.2019
Financial Aid Student Worker
Concordia University Ann Arbor
10.2016 - 03.2020
Team Member
Kentucky Fried Chicken
04.2016 - 08.2017
Ph.D. - Health Education And Promotion
Walden University
Master of Philosophy - Health Education And Promotion
Walden University
Master of Public Health - Public Health
George Washington University
Bachelor of Science - Biology
Concordia University