MADISON LOCKHART
Los Angeles,CA
Summary
Highly motivated individual skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
CINEMARK
01.2020 - Current
- Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction
- Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff
- Committed to providing exceptional customer service and operational compliance
- Some specific duties to note include but are not limited to: managing the full bar we have in house, being in charge of hiring new staff members, cashing out drawers throughout the day, ordering new shipments based on sale predictions, and helping with our weekly and monthly inventory
Office Administrative Assistant
EG CARPET CLEAN
03.2023 - 01.2024
- Made appointments and coordinated with staff
- Managed office operations and procedures, including filing systems, mail flow, and data entry
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Served as primary point of contact for facilitating operational and administrative inquiries
- Built and maintained relationships with vendors and other external contacts
- Ordered office supplies as needed for daily operations
TOP Center Call Representative
TOP CENTER
01.2022 - 01.2023
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed communication 'scripts' when handling different topics
- Identified customers' needs, clarified information, researched every issue and provided solutions and/or alternatives
- Seized opportunities to upsell products when they arise
- Built sustainable relationships and engaged customers by taking the extra mile
- Kept records of all conversations in the call center database in a comprehensible way
- Met personal/team qualitative and quantitative targets
Education
Business Associates - Marketing
CONSUMNES RIVER COLLEGE
01.2025
High school level degree - undefined
HORIZON CHARTER SCHOOL
01.2020
Skills
- Time management
- Problem solving
- Effective communication
- Computer knowledge
- Adaptability
- Multi-tasking
- Client relationship management
- Customer service orientation
Certification
- RBS Certified
- Food Handler's Card
- Projected to have Realtor's license by the end of Summer '24
Timeline
Office Administrative Assistant
EG CARPET CLEAN
03.2023 - 01.2024
TOP Center Call Representative
TOP CENTER
01.2022 - 01.2023
Assistant Manager
CINEMARK
01.2020 - Current
High school level degree - undefined
HORIZON CHARTER SCHOOL
Business Associates - Marketing
CONSUMNES RIVER COLLEGE
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