Madison Long
Larchmont,NY
Summary
Results-driven management professional with extensive experience in assessing management and merchandising needs to drive profitability. Demonstrated success in team development, inventory management, and enhancing daily sales performance. Skilled in creating impactful training materials that elevate customer satisfaction and loyalty while identifying workflow improvement opportunities for sustained team success. Proven ability to foster team morale and retention.
Overview
9
9
years of professional experience
Work History
Operations and Merchandising Manager
Ruby & Jenna
Greenwich, CT
11.2024 - Current
- Assessed customer feedback to suggest improvements in store design.
- Prepared detailed reports on seasonal promotions highlighting successes and areas needing improvement.
- Collaborated on creating product placement strategies for each department.
- Designed creative strategies to optimize store layouts, driving increased sales.
- Assessed display designs to determine their effectiveness.
- Coordinated with buyers and designers to create attractive layouts that showcased current trends.
- Oversaw creation of retail visual elements ensuring compliance with brand standards.
- Trained new staff members on visual merchandising principles and processes.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
Retail Sales Training Manager
Alice + Olivia
New York, NY
09.2022 - 10.2023
- Actively sought out opportunities for continuous improvement within existing sales training programs by leveraging input from key stakeholders.
- Worked closely with hiring managers throughout the recruitment process in order to ensure successful onboarding of new hires into the organization.
- Designed interactive exercises utilizing role playing techniques to reinforce key concepts discussed during training sessions.
- Provided guidance on how employees should approach different types of customers based on their needs or preferences.
- Identified gaps between current skill sets possessed by staff members compared against desired outcomes set forth by leadership.
- Created and maintained accurate documentation of all sales training activities, including completion of evaluation forms and tracking records.
- Evaluated trainee feedback to refine course effectiveness.
- Delivered targeted feedback to trainees to enhance presentation quality.
- Contributed to developing learning content like manuals, videos, and handouts.
- Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
- Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
- Implemented coaching strategies that enhanced team performance and drove revenue growth.
Store Manager/Display Lead
Alice + Olivia
New York, NY
07.2021 - 10.2023
- Oversaw operations at SOHO, Greenwich CT, and Southampton NY with revenue goals of 2-3.5 million annually.
- Achieved promotion to Store Manager within nine months of being hired as Assistant Store Manager.
- Led the company’s highest-grossing store during the peak summer months.
- Built relationships with vendors to negotiate pricing terms and secure better deals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated enduring connections with clients.
- Consistently met every KPI requirement, ensuring a track record of strong performance, such as hitting my client sales goal, consignment sales goal, UPT, ATV, and email/SMS open rate.
- Conducted performance reviews for employees in a timely manner.
- Performed regular audits of store operations to identify areas for improvement.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Developed promotional campaigns to attract new customers and increase revenue.
- Attended trade shows, conferences, seminars related to retail industry developments.
- Conducted interviews to assess and recruit qualified candidates.
- Resolved customer complaints in an efficient and professional manner.
- Trained new employees on company policies and procedures, as well as product knowledge.
- Prepared presentations for senior leadership regarding progress on key projects.
- Managed display initiatives ensuring East and West coast stores adhered to weekly visual merchandising requirements.
Store Manager/Display Merchandiser
Free People
New York, NY
01.2020 - 07.2021
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Adjusted lighting, signage, props, and other elements of displays as necessary.
- Evaluated store layout and created new designs to optimize customer experience.
- Created visual marketing and styled window displays.
- Adapted to different environments while working at locations such as Meatpacking, Brooklyn, Fifth Avenue, and Rockefeller.
- Created and installed displays at Brooklyn, Fifth Avenue, and Meatpacking locations.
Assistant Store Manager/Display Assembler
Free People
Walnut Creek, CA
03.2016 - 01.2020
- Trained new employees on store policies, procedures and customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assembled display components, such as backlights, LCDs and printed circuit boards.
- Cleaned workstations regularly following established guidelines for safety and hygiene standards.
- Followed detailed instructions for assembling and soldering components.
- Assisted with training new employees on the processes involved in assembling displays.
- Handled responsibilities across diverse Bay Area stores: Walnut Creek, Corte Madera, and Palo Alto.
Personal Stylist Assistant
MGK Style
San Francisco, CA
04.2019 - 09.2019
- Coordinated logistics related to transportation of equipment or supplies.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling meetings.
- Arranged styling appointments with clients and stylists.
- Created style boards for upcoming projects based on client specifications.
- Handled invoicing tasks associated with styling services rendered.
- Managed inventory of clothing items used for styling sessions or photoshoots.
- Compiled looks into digital portfolios for review by clients.
- Planned travel arrangements for personal stylists attending fashion shows or conferences.
- Attended fittings with clients to ensure garments fit properly.
- Assisted Personal Stylists in selecting clothing and accessories for clients.
- Curated personalized shopping experiences at home for enhanced client comfort.
- Executed engagements with high-profile clientele, ensuring adherence to confidentiality protocols.
- Conducted closet clean-outs for optimal space utilization.
Education
Bachelor of Arts - Communications
Saint Mary's College of California
Moraga, CA05-2018
Skills
- Store layout design
- Visual merchandising techniques
- Sales analysis
- Merchandise presentation
- Window displays
- Customer experience
- Retail operations
- Sales monitoring
- Staff development plans
- Sales leadership development
- New hire on-boarding
- Leadership training
- Coaching and mentoring
- Employee training
- POS systems
- Reliable
- Staff performance improvement
- Collaborative team player
- Conflict resolution
- Communication
- Calm under pressure
- Multitasking
- Flexible and adaptable
- Organizational skills
- Proficient computer skills
- Commitment to Learning
- Highly Adaptable
Affiliations
- Pilates enthusiast
- Avid reader/book club member
- Traveler
- Movie buff
- Passion for cooking
References
References available upon request.
Timeline
Operations and Merchandising Manager
Ruby & Jenna
11.2024 - Current
Retail Sales Training Manager
Alice + Olivia
09.2022 - 10.2023
Store Manager/Display Lead
Alice + Olivia
07.2021 - 10.2023
Store Manager/Display Merchandiser
Free People
01.2020 - 07.2021
Personal Stylist Assistant
MGK Style
04.2019 - 09.2019
Assistant Store Manager/Display Assembler
Free People
03.2016 - 01.2020
Bachelor of Arts - Communications
Saint Mary's College of California
Similar Profiles
Jennifer CohenJennifer Cohen
Sales Associate at Ruby And JennaSales Associate at Ruby And Jenna
Isabella MarinelloIsabella Marinello
Sales Associate at Ruby And JennaSales Associate at Ruby And Jenna
Madison TaylorMadison Taylor
Sales Associate at Ruby And JennaSales Associate at Ruby And Jenna
Tom KauffmanTom Kauffman
Managing Director Northeast Market at ImagineX DigitalManaging Director Northeast Market at ImagineX Digital
Sofia KofflerSofia Koffler
Secretary at Drexel U Hillel-Jewish Student AssociationSecretary at Drexel U Hillel-Jewish Student Association