Madison Lowery

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Sudden department layoff.

I specialize in building valuable partnerships with my clients to ensure their business goals and project initiatives are fulfilled. I am responsible for engaging in Business to Business sales with new and existing clients.

My focus is defining project goals and deliverables, establishing development teams, and ensuring smooth delivery and successful completion.

• Consistently communicate with stakeholders to uncover new projects, monitor current projects, and maintain partnerships.
• Act as a business partner advising clients on the appropriate engagement model (staff augmentation, SOW, RPO, MSP, VMS) to meet their project goals.
• Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies with care.
• Work closely with delivery teams to identify, screen, and place technical resources on client projects.
• Weekly cadences with Engineer managers, Scrum Masters and Product Owners to ensure milestones and team progress are on pace.
• Utilize CRMs and Microsoft Applications daily.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Increased brand awareness by developing and executing targeted marketing campaigns.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Enhanced social media presence through consistent content creation and engagement strategies.
• Analyzed key performance indicators to measure the effectiveness of marketing initiatives and make data-driven decisions.
• Created visually appealing presentations for internal meetings or client pitches that effectively communicated complex concepts in a clear manner.

• Provided expert guidance on leasing processes and regulations to both internal staff members and external stakeholders such as clients.
• Maintained detailed records of all transactions, ensuring accurate documentation for audit purposes.
• Conducted thorough market research to identify optimal rental rates and maintain a competitive edge in the industry.
• Performed comprehensive tenant background checks, reducing risk of delinquency or eviction-related issues during the lease term.
• Ensured compliance with fair housing laws by consistently upholding non-discriminatory practices throughout the leasing process.
• Developed strong relationships with vendors and contractors, facilitating timely completion of property improvements or maintenance tasks.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Covid-19 layoff.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Proofread papers, letters and marketing materials to identify mistakes for quality control.
• Conferred with customers to assess market fluctuations and correct account problems.
• Input transfer data into system and manually updated accounting and certificate records.
• Processed and verified all new account applications and documents.
• Delivered security certificates on behalf of companies to purchasing customers.
• Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.