Madison Lowery

Front of House Manager

Legacy Burger and Butcher Company

Cody, WY

08.2024 - Current

Greeted customers and addressed their needs in a friendly and professional manner.
Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
Assisted with training new staff members on proper customer service techniques.
Ensured that all front-of-house operations ran smoothly and efficiently.
Maintained cash registers throughout shift and ensured accuracy of transactions.
Monitored dining room cleanliness and tidiness at all times.
Checked quality of food before it was served to customers.
Resolved customer complaints in a professional manner.
Performed daily opening and closing duties such as setting up registers, counting money.
Responsible for ordering supplies necessary for front-of-house operations.
Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
Processed payments from customers using various payment methods.
Handled guest complaints quickly to maintain positive dining experience for patrons.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Handled complaints, settled disputes and resolved customer conflicts.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Maximized profit and revenue through upselling and cross-selling techniques.
Developed and maintained relationships with vendors and suppliers for front of house needs.
Maintained cleanliness and organization in all front of house areas to uphold brand standards.
Coordinated with back of house management to ensure seamless service delivery.
Monitored inventory levels of front of house supplies and placed orders as necessary.
Managed daily operations, ensuring smooth front of house service and customer satisfaction.
Assisted staff by serving food and beverages or bussing tables.
Inspected dining and serving areas for cleanliness and proper setup.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

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