Summary
Overview
Work History
Education
Skills
Timeline
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Madison Luck

Summary

I am a motivated worker with an engaging personality and flexible approach. Upbeat, friendly and trained in anticipating customer needs to facilitate an enjoyable experience. With ample skill in multiple areas of customer service, I am looking for the opportunity to utilize my capabilities within the fashion industry.

Overview

7
7
years of professional experience

Work History

Server Shift Leader

Original Pete's
10.2016 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Farmhouse Cornermarket
10.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Sales Clerk

Moxy's Threads
06.2016 - 10.2016
  • Worked independently, opened the shop in the mornings as well as closed in the evenings, worked as cashier, assisted customers, restocked inventory, kept the store neat and orderly.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments and returns with accuracy and efficiency.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales..
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Associate of Science - Psychology

Cosumnes River College
Sacramento, Ca
2024

Skills

  • Attention to Detail
  • Customer Satisfaction
  • Managing Multiple Tasks
  • Developing Rapport with Guests
  • Customer Loyalty
  • Verbal and Written Communication
  • Time Efficiency

Timeline

Server

Farmhouse Cornermarket
10.2019 - 03.2020

Server Shift Leader

Original Pete's
10.2016 - Current

Sales Clerk

Moxy's Threads
06.2016 - 10.2016

Associate of Science - Psychology

Cosumnes River College

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Madison Luck