Madison Luna
Corpus Christi,TX
Summary
Healthcare Administration candidate who has worked in a management position that is skilled in financial data entry, record keeping, and strategic- problem solving, with a strong commitment to accuracy and adherence to internal policies. Has an expertise in marketing, customer relationship management, known for delivering exemplary service and effectively resolving customer concerns. Adaptable and capable of thriving under pressure in fast-paced environments while taking on new challenges with a strong work ethic and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Bookkeeper
RPM Living
Corpus Christi, TX
02.2024 - Current
- Coordinated activities between management staff, vendors, contractors, and government agencies as needed.
- Ensured accuracy of utility bill postings by closely partnering with a third party utility company, meticulously reviewing and verifying all invoices.
- Facilitated effective communication between collection agencies and civil law enforcement, to successfully manage eviction proceedings, settle delinquent accounts, and ensure adherence to company policies.
- Completed month-end closing tasks.
- Was directly involved with hitting KPI's and was able to hit my KPI month after month recording 0% delinquency within my first month in this role.
- Generated invoices for clients and tracked payments received from customers.
- Handled sensitive financial information with confidentiality and integrity.
Leasing Consultant
RPM Living
Corpus Christi, TX
09.2021 - 02.2024
- Maintained accurate records of prospective renters, applications and leases.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Created advertising campaigns for vacant units using various media outlets, such as flyers and social media platforms, aimed at increasing leasing activity within the community.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Tours were both informative and personalized tours, resulting in new leases.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Education
Bachelor of Science - Healthcare Administration
Texas A&M University - Corpus Christi
Corpus Christi, TX12-2024
Skills
- Financial Recordkeeping
- Vendor Management
- Customer service expertise
- Sales Techniques
- Property Management
- Community Engagement
- Customer Relations
- Time Management
Languages
English
Native/ Bilingual
Timeline
Bookkeeper
RPM Living
02.2024 - Current
Leasing Consultant
RPM Living
09.2021 - 02.2024
Bachelor of Science - Healthcare Administration
Texas A&M University - Corpus Christi