Madison Luna
Customer Service Specialist II
Mont Belvieu,Tx
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Speicalist II
QUANTIX
Highlands, TX
07.2022 - Current
- Built client relationships for Quantix's customer service division.
- Ensured order entry and acceptance within set time limits.
- Collaborated directly with customers to address changes and urgent orders.
- Answered customer inquiries via phone, email, and chat.
Pre-K Aide
BHISD
Mont Belvieu
08.2021 - 04.2022
- Support teachers with classwork, ensuring student engagement and compliance with instructions.
- Encouraged positive behavior through verbal praise and redirection.
- Assisted with preparation of classroom activities and materials for Pre-K students.
- Ensured compliance with state regulations related to educational standards.
To-go Specialist, QA & Server
Chili's
Baytown
08.2018 - 04.2021
- Assisted guests by greeting, taking orders, and ensuring cleanliness of their tables.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
Cashier (Seasonal)
Lowe's
Baytown
08.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
Education
Not completed - Business Administration And Management
Lee College
Baytown12-2029
Skills
- Quick Adaptation Skills
- Strong Collaborative Communication Skills
- Proficient in Time Allocation
- Consistent Performer
- Dedicated Work Ethic
- Microsoft Certified
- Problem Solver
- Computer Literacy
- Attention to detail
Languages
Fluent, Proficient
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Speicalist II
QUANTIX
07.2022 - Current
Pre-K Aide
BHISD
08.2021 - 04.2022
Cashier (Seasonal)
Lowe's
08.2020 - 11.2020
To-go Specialist, QA & Server
Chili's
08.2018 - 04.2021
Not completed - Business Administration And Management
Lee College
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