Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Timeline
Bartender
Madison Lussi

Madison Lussi

Food service / Hospitality
Wickenburg,AZ

Summary

Has Developed strong leadership and customer service skills in high-volume, fast paced restaurants.

Demonstrates effective communication and team management abilities, ensuring smooth operations and high customer satisfaction, excited to apply these transferrable skills to new challenges and opportunities.

Overview

6
6
years of professional experience

Work History

Front of House Manager

Hassayampa Smokehouse BBQ
12.2022 - 05.2025
    • Demonstrates flexibility and adaptability by seamlessly transitioning between bartending, waitstaff, and managerial roles when necessary to maintain smooth operations during peak hours.
    • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
    • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience and increase of return customers.
    • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
    • Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
    • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
    • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
    • Over saw new-hires and carried out disciplinary actions and termination's.

Lead Server

Chapparalle Homemade Ice Cream & Cafe
12.2020 - 12.2022
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Played key role in sustaining high levels of cleanliness, passing all health inspections with commendable remarks.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Trained new staff on food preparation and safety procedures.

Server

Stock Market Cafe
06.2022 - 12.2022
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Updated displays, cases and other customer-facing areas to promote and showcase new items.
  • Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server, Line, Dishwasher

Sundance Pizza
06.2022 - 12.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.

Drive Thru, Line

Taco Bell
05.2019 - 01.2021
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Prepared menu items according to specified instructions.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Completed orders within established timeframes, meeting customer expectations for prompt service.

Education

High School Diploma -

Wickenburg Highschool
Wickenburg, AZ
2022

Skills

  • Customer engagement
  • Experience in high-traffic restaurant operations
  • Safe beverage handling
  • Proficient in server training
  • Effective multitasking
  • Driving repeat business

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front of House Manager

Hassayampa Smokehouse BBQ
12.2022 - 05.2025

Server

Stock Market Cafe
06.2022 - 12.2022

Server, Line, Dishwasher

Sundance Pizza
06.2022 - 12.2022

Lead Server

Chapparalle Homemade Ice Cream & Cafe
12.2020 - 12.2022

Drive Thru, Line

Taco Bell
05.2019 - 01.2021

High School Diploma -

Wickenburg Highschool

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