Madison Lyons
Tupelo,MS
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Frequently inspected production area to verify proper equipment operation.
Shift Leader
Firehouse Subs
02.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Quality Assurance Food Inspector
Chili's Restaurant
03.2021 - 02.2022
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
- Inspected area restaurants to measure compliance with food safety and environmental health regulations.
- Maintained a clean and organized work environment in accordance with company policies and regulatory requirements, promoting a culture of safety.
- Collaborated with cross-functional teams to resolve product issues, resulting in fewer returns and complaints.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
Education
Associate of Arts - Mathematics
Itawamba Community College
Fulton, MS05.2024
High School Diploma -
Tupelo High School
Tupelo, MS05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Complaint resolution
- Sales and Upselling
- Shift Paperwork Completion
- Client Service
- Production Reporting
Certification
Serve Safe Certification in food Handling
Act Work Keys Certification
Timeline
Shift Leader
Dunkin' Donuts
04.2023 - Current
Shift Leader
Firehouse Subs
02.2022 - 04.2023
Quality Assurance Food Inspector
Chili's Restaurant
03.2021 - 02.2022
Associate of Arts - Mathematics
Itawamba Community College
High School Diploma -
Tupelo High School