Summary
Overview
Work History
Education
Skills
Timeline
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Madison MacPeek

Lancaster

Summary

Diligent and experienced server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

11
11
years of professional experience

Work History

Server

Olive Tree Restaurant
04.2024 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Linguine’s Italian Restaurant
02.2023 - 12.2023
  • Assist in opening and closing as well as handling cash, providing a warm and welcoming environment for guests, stocking and cleaning.
  • Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Lead Server and Manager

Irishman Pub and Eatery
08.2014 - 08.2023
  • Starting as a hostess I worked my way up to lead server where I was trusted to handle money drops as well as field customer complaints.
  • Through my work as lead server I was shown to be a trustworthy and attentive employee and was promoted to manager where I help the pub to run smoothly, handle customers for banquets, and am trusted with the bank deposits.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Associate degree - Paralegal Studies

Erie Community College
06.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • High volume dining
  • Team collaboration

Timeline

Server

Olive Tree Restaurant
04.2024 - Current

Server

Linguine’s Italian Restaurant
02.2023 - 12.2023

Lead Server and Manager

Irishman Pub and Eatery
08.2014 - 08.2023

Associate degree - Paralegal Studies

Erie Community College

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Madison MacPeek