Summary
Overview
Work History
Education
Skills
Timeline
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Madison Malone

Summary

Accomplished Master Esthetician enhancing patient satisfaction through personalized skincare treatments and advanced techniques, including Ultherapy and Laser Hair Removal. Skilled in building customer relationships and adept in medical-grade skincare, driven by a passion to uplift and see results in each patient. Eager and excited to continue education and knowledge in an ever growing Industry.

Overview

10
10
years of professional experience

Work History

Front Desk Sales Associate

Paris Parker Salons And Spas
06.2014 - 02.2015
  • Booked and Confirmed appointments, communicated with clients and updated client records.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Resolved customer problems and complaints.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.

Makeup Artist

Freelance
01.2015 - 01.2018
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Applied makeup for customers for special events and occasions with 100% satisfaction.


Deputy Clerk

Rockingham County
05.2020 - 11.2021
  • Documented exhibits admitted during hearings.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Prepared and issued court orders for probation orders, sentencing information and other actions.
  • Marked and preserved exhibits introduced into evidence in court proceedings.
  • Announced charges and indictments to defendants in court and recorded defendants' pleas.

Manager

Clementine
03.2018 - 01.2024
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Master Esthetician

Body Essence Medical Spa and Laser
06.2023 - Current
  • Developed full spa menu- Advanced Facials, Chemical Peels, Diamond Glow, Dermaplaning, Lash and Brow services, and Facial Wax.
  • Hands on training and certifications in professional grade skincare, Ultherapy, and Candela Laser Hair Removal
  • Preformed and created facial services with medical grade backbar products including Zo Skin Health and Image SkinCare
  • Participated in marketing efforts such as creating promotional materials to attract new patients, boost appointment rebooking with returning patients. Working along side with brand representatives and a social media marketing team.
  • Scheduling and booking clients via online booking system, Remedly.
  • Back Office Task such as monitoring and documenting spa employees hours, commissions, tips, to create reports for spa employee's Bi-weekly pay roll.
  • Developed skills and knowledge of third party payment systems (Cherry, CareCredit)
  • Background with Reward Systems, Allé, and Xperience. Used data for encouraging Patients to return or book new appointments to claim points, gift cards, and promotions.
  • Developed and wrote a cancellation policy for Body Essence Medical Spa.
  • Updated and maintained count of both retail and clinic inventory.
  • Train employees of Front Desk tasks and operation of Remedly online system.
  • Build relationships with costumers and patients.



Education

Master Esthetician - Esthiology

Blue Ridge School of Esthetics
Staunton, VA
09.2023

Esthetician - Esthiology

Blue Ridge School of Esthetics
Staunton, VA
05.2023

Esthetician - Esthiology

Aveda Institute
Hammond, LA
05.2014

Skills

  • Trained in medical grade skincare Including: Zo Skin Health, SkinBetter Science, Neocutis, Elta MD, and Image Skincare
  • Chemical Peels (VI Peel/ Zo SkinHealth/ Image Skincare)
  • Certified in Ultherapy
  • Laser Hair Removal
  • Diamond Glow
  • Dermaplaning
  • Lash Lift and Tint
  • Brow Lamination and Tint
  • Facial and Body Wax
  • Retail Sales
  • Knowledge of and worked along side of Reward Systems such as Allé, and Xperience
  • Microdermabrasion
  • Customized Treatment Plans
  • Advanced facial techniques (Lymphatic Drainage, High Frequency, Ultrasonic, LED)

Timeline

Master Esthetician

Body Essence Medical Spa and Laser
06.2023 - Current

Deputy Clerk

Rockingham County
05.2020 - 11.2021

Manager

Clementine
03.2018 - 01.2024

Makeup Artist

Freelance
01.2015 - 01.2018

Front Desk Sales Associate

Paris Parker Salons And Spas
06.2014 - 02.2015

Master Esthetician - Esthiology

Blue Ridge School of Esthetics

Esthetician - Esthiology

Blue Ridge School of Esthetics

Esthetician - Esthiology

Aveda Institute

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Madison Malone