Summary
Overview
Work History
Education
Skills
Timeline
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Madison Mangels

Davenport,IA

Summary

Hardworking student offering part-time work experience and extensive knowledge of business-related matters. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

4
4
years of professional experience

Work History

Receptionist

Eriksen's Cheverolet
08.2023 - Current
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Answer central telephone system and direct calls accordingly.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Collect and distribut messages to team members and managers to support open communication and high customer service.

Assistant Manager

Atomic Coffee Bar
02.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.

Barista/Shift Lead

Atomic Coffee Bar
07.2019 - 02.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Education

BBA - Management

St. Ambrose University
Davenport, IA
12.2024

High School Diploma -

Davenport North High School
Davenport, IA
05.2020

Skills

  • Telephone Skills
  • Time Management
  • Service-Oriented Mindset
  • Professional Demeanor

Timeline

Receptionist

Eriksen's Cheverolet
08.2023 - Current

Assistant Manager

Atomic Coffee Bar
02.2022 - 08.2023

Barista/Shift Lead

Atomic Coffee Bar
07.2019 - 02.2021

BBA - Management

St. Ambrose University

High School Diploma -

Davenport North High School

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Madison Mangels