Madison Mann

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Kept shop areas neat, clean, and free of safety hazards.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Greeted customers and answered questions about oil changes and other services.
• Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
• Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
• Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
• Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
• Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
• Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Contributed to inventory management by monitoring stock levels.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Streamlined order-taking process to minimize wait times for diners.
• Managed inventory of dining supplies to prevent shortages during service.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Developed rapport and fostered brand loyalty by offering personalized service.

Went to basic training at Lackland in San Antonio Texas. Got out shortly after due to medical reasons

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Restocked and organized merchandise in front lanes.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Addressed customer needs and made product recommendations to increase sales.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Answered questions about store policies and addressed customer concerns.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Reduced processing errors by meticulously following transaction procedures.
• Increased sales of promotional items by informing customers about current offers.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Improved efficiency, organized checkout area for optimal workflow.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Fostered positive customer relations by resolving complaints and inquiries promptly.

• Enhanced team performance by implementing effective training strategies and management techniques.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
• Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
• Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
• Handled day-to-day customer or client questions via telephone or email.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.