Summary
Overview
Work History
Education
Skills
Affiliations
Achievements, Goals, and Positive Qualities About Me
Timeline
Generic

Madison Mansfield

Bethpage,TN

Summary

Proven to enhance customer satisfaction and drive repeat business at Hillsboro Animal Hospital, I excel in veterinary software (Cornerstone) and customer relationship management. Leveraging strong verbal communication and client relations skills, I adeptly manage scheduling and billing, significantly improving operational efficiency. My dedication to hospital maintenance and patient care underscores my commitment to excellence in veterinary support roles.

Overview

7
7
years of professional experience

Work History

Veterinary Receptionist

Hillsboro Animal Hospital
Nashville, TN
11.2021 - 02.2024
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Processed payments from clients including cash, credit cards, and checks.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted clients and their pets upon arrival at the clinic.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled and confirmed patient appointments and consultations.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Compiled and coded patient information or data in appropriate computer system.
  • Filed medical records in an organized manner for easy access when needed.

Kennel Manager/Veterinary Technician

Hillsboro Animal Hospital
Nashville, TN
11.2021 - 02.2024
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Managed patient records including entering data into computer system, filing paperwork and updating information.
  • Followed precise feeding instructions and schedules for animals under care.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Conducted routine health checks on newly admitted animals to assess overall health status.
  • Assisted with the collection of blood samples for laboratory testing.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Prepared and labeled medications and instructed client on administration.
  • Designed medication and exercise plans for animals to optimize health.
  • Operated x-ray machines and exposed radiographic films.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.

Caregiver

Home Instead Senior Care
Goodlettsville, TN
05.2019 - 09.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Assisted clients with maintaining good personal hygiene.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Followed safe lifting and transferring techniques to transport residents.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Head Cashier/Sales Associate/Customer Service Rep

Davidson Farmers Cooperative
Madison, TN
09.2016 - 10.2018
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Developed strategies to minimize checkout wait times and improve overall customer shopping experience.
  • Developed strong customer relationships to encourage repeat business.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Aaron Academy
Hendersonville, TN
05-2017

Skills

  • Animal Restraint
  • Employee training
  • Client check-in
  • File organization
  • Trained in [software]
  • Answering multiple phone calls in a timely manner
  • Billing and invoicing
  • Veterinary software {Cornerstone}
  • Scheduling appointments
  • Customer and client relations
  • Chart updating
  • Product recommendation
  • Discharging patients
  • Pet insurance processing
  • Reception area upkeep
  • Hospital maintenance
  • Appointment scheduling
  • Customer service
  • Schedule coordination
  • Exam room preparation
  • Verbal and written communication
  • Customer relationship management (CRM)
  • Money handling

Affiliations

Activities in my life include enjoying the outdoors. Nature's fresh air provides me with new perspectives, a clear mind and steps on going forward.

Achievements, Goals, and Positive Qualities About Me

To whomever this may concern,

Why hire me? 

I was raised up to be respectful of everyone around me. I am a sharp listener, I aim to please, I am a self starter and a leader if time allows. Because of my level of maturity and professionalism, I have been offered leadership roles in almost every job that I have had. Employers would describe me as loyal, hard-working. Always being the one to go that extra mile to please my clients. I love communicating with my clients, keeping them in the loop, making them feel seen and heard.  I am a calm individual in stressful situations. I will find a solution to better help my clients. My job, my clients, my priorities will remain first. 

So, to whomever this finds, thank you for reading and for the opportunities this finds. 

Timeline

Veterinary Receptionist

Hillsboro Animal Hospital
11.2021 - 02.2024

Kennel Manager/Veterinary Technician

Hillsboro Animal Hospital
11.2021 - 02.2024

Caregiver

Home Instead Senior Care
05.2019 - 09.2019

Head Cashier/Sales Associate/Customer Service Rep

Davidson Farmers Cooperative
09.2016 - 10.2018

High School Diploma -

Aaron Academy

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Madison Mansfield