Madison Mariscal
Daly City,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Manager
California Fish Grill
San Mateo, CA
03.2023 - Current
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Barista
Teaspoon
Burlingame , CA
09.2022 - 10.2024
- Operated cash registers to process customer payments.
- Kept up with current drink recipes and trends in the boba industry.
- Memorized recipes for specialty beverages and seasonal offerings.
- Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
- Prepared and served hot or cold beverages.
- Restocked supplies such as straws, cups, and napkins for the barista station.
Behavior Technician
Maxim Healthcare
San Mateo, CA
10.2022 - 03.2023
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Monitored client's progress towards identified goals through data collection and analysis.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Cashier
Green Hills Country Club
Millbrae, CA
04.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
FOH Trainer
California Fish Grill
Daly City, California
06.2021 - 04.2022
- Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production and plating for quality control.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Server
Camino Corner
San Bruno, CA
06.2020 - 02.2021
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
College of San Mateo
San Mateo, CA12-2024
Jefferson High School
Daly City, CASkills
- Complaint Handling
- Menu knowledge
- Restaurant Operations
- POS system operations
- Training and coaching
- Policy Enforcement
- Staff Management
- Order Accuracy
- Customer Service
- Communcation Skills
Languages
Spanish
Languages
Spanish
Limited
Certification
- Food Handlers Certificate
- Alcohol Beverage Certificate
- Managers Food Handlers Certificate
Timeline
FOH Manager
California Fish Grill
03.2023 - Current
Behavior Technician
Maxim Healthcare
10.2022 - 03.2023
Barista
Teaspoon
09.2022 - 10.2024
Cashier
Green Hills Country Club
04.2022 - 07.2022
FOH Trainer
California Fish Grill
06.2021 - 04.2022
Server
Camino Corner
06.2020 - 02.2021
College of San Mateo
Jefferson High School