Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Preference
Websites
Timeline
OfficeManager
Madison Markel

Madison Markel

St. Petersburg,FL

Summary

Results-driven Senior Account Analyst with expertise in stakeholder communication and advanced Excel. Successfully developed reporting tools that enhanced client transparency, leading to increased refunds. Proficient in data interpretation and BI dashboards, I excel in optimizing duty recovery strategies while ensuring compliance with U.S. Customs regulations.

Overview

6
6
years of professional experience

Work History

Server

Palma Ceia Golf & Country Club
Tampa, FL
06.2025 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular members.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Senior Account Analyst

Alliance CHB
07.2023 - 06.2025
  • Developed and implemented standardized reporting tools to track claim status, refunds received, and documentation compliance, improving client transparency and satisfaction
  • Served as primary point of contact for clients, providing consultative support on compliance, documentation, and optimization of duty recovery strategies
  • Managed a portfolio of high-value clients, ensuring timely and accurate filing of duty drawback claims in compliance with U.S. Customs and Border Protection (CBP) regulations
  • Analyzed import/export data to identify eligible drawback opportunities, resulting in an increase in client refunds year-over-year
  • Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables

Data Analyst

D1 Data Solutions
08.2022 - 06.2023
  • Analyzed large-scale medical and claims datasets to identify trends, anomalies, and cost drivers in workers’ compensation cases, contributing to more accurate pricing models
  • Collaborated with product and engineering teams to design data pipelines supporting hospital pricing transparency tools, ensuring regulatory compliance (e.g., CMS requirements)
  • Developed dashboards and visualizations using Power BI/Tableau to monitor key performance indicators such as claim costs, provider reimbursements, and regional pricing variations
  • Cleaned and normalized large datasets (e.g., CPT, DRG, HCPCS) to support service-line profitability reviews and cross-facility reporting
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources

Assistant Store Manager

Hollister.Co
Wesley Chapel, FL
08.2020 - 08.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised and motivated a team of 70+ associates, leading to improved team productivity and reduced staff turnover
  • Assisted with managing daily store operations, maintaining a high standard of visual merchandising and cleanliness
  • Tracked KPIs such as Merchandise sales (WTD, MTD, YTD), SPAH, SIP, UPT, ATV, OIS/Omni Channel, Conversion, Customer Loyalty, and customer feedback to optimize store performance

Server

Saddlebrook Resort & Spa
Wesley Chapel, FL
03.2019 - 05.2020
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Science - Business Analytics And Information Systems

University of South Florida
Tampa, FL
05-2027

Associate of Science - Business

International Baccalaureate Program
Land O' Lakes, FL
05-2018

Skills

  • Stakeholder communication
  • Auditing procedures
  • Data interpretation
  • Variance analysis
  • Advanced Excel
  • Portfolio performance
  • BI dashboards
  • SQL server proficiency

Accomplishments

  • Designed a workflow solution for Crown Imports, resulting in tripled duty recovery.
  • Collaborated with team of 5 in the development of Mercedes-Benz Drawback Program.

Affiliations

  • Phi Chi Theta Business Fraternity
  • Business Honors Program

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Career advancementWork-life balanceCompany Culture

Websites

Timeline

Server

Palma Ceia Golf & Country Club
06.2025 - Current

Senior Account Analyst

Alliance CHB
07.2023 - 06.2025

Data Analyst

D1 Data Solutions
08.2022 - 06.2023

Assistant Store Manager

Hollister.Co
08.2020 - 08.2022

Server

Saddlebrook Resort & Spa
03.2019 - 05.2020

Bachelor of Science - Business Analytics And Information Systems

University of South Florida

Associate of Science - Business

International Baccalaureate Program

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